[Resolved]  OYO — refund-booking id bltq2450

Booking details: (Taken from oyo whatzup)
[8:53 am, 8/1/2019] oyo: dear jomson varghese, we look forward to host you for confirmed booking bltq2450 at oyo 12311 corporate square. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st aug, 12 pm onwards
Check-out: 4th aug till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 1 adult
Hotel name: corporate square
Address: nr29, dlf phase 3, gurgaon
Breakfast is not included. Book fresh and tasty food at great discounts. Click https://bit.ly/2DEJmlM to book instantly.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92967206&display_mode=get_dir...

*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.
[8:55 am, 8/1/2019] oyo: dear jomson varghese, thanks for booking with us!

Reach your oyo: reach neelkanth hospital, continue straight for 450 meter and spot oyo on your left
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92909636&display_mode=get_dir...
Hotel reception contact: [protected]

Please go through the following to ensure a hassle-free check-in:-
1) an original govt. Issued photo id (Passport/ aadhar card/ driving license/ voter id). Pan cards and soft copies are not allowed.
2) local ids are allowed in your hotel
3) unmarried couples are allowed in your hotel.

In case of any queries or issues during check-in and your stay, please go to oyo assist on the oyo app for instant resolution.https://www.oyorooms.com/assist?booking_id=92909636

Wish you a wonderful stay with us.

I was unable to check-in the hotel as the same booking was removed by oyo from oyo app. I called the hotel fellow, was also denied to check-in as they don't have the details of booking. It was my worst experience which i ever faced in my life. Oyo facilities were good initially but it getting worst day by day.

Please provide the refund amount of inr 1466 which i paid for the stay.
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Aug 21, 2019
Complaint marked as Resolved 
OYO credited my refund amount.Thank you Please keep the OYO standard which was initially provided to us.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
OYO Rooms Customer Care's response
Hi Guest

We apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO
Aug 21, 2019
Updated by Jomson V
I got my refund.Please keep the OYO standard which was provided by us earlier.
Aug 21, 2019
Updated by Jomson V
Please keep the OYO standard which was initially provided to us.
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