OYO — Refund not done

Sahidulchoudhury

from Guwahati, Assam

Nov 3, 2021

Address:

Ulubari, Guwahati

I booked an oyo hotel O 81367 Hotel Fortune with the oyo id YLVX7182 on 2nd October 2021 and made an advance payment of Rs.1596 from my phonepe number [protected](SBI account).Once I reach the hotel, manager denied check in on the ground that their contract with Oyo has been finished, they no longer allow booking from Oyo.Therefore I request Oyo to cancel my booking and start the refund process. They did that on the same day but even after almost a month I haven't received the refund amount. I contact Oyo but they are not responding. I Went to the concerned bank with the bank reference number, bank said they have initiated refund process but biller jas not started the process. I again approach Oyo but this time they dont address my issue and not receive the call.
Kindly take this matter seriously

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2021

OYO Rooms Customer Care's response Hi, we are here to help. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you.
Regards,
Team OYO

Verified Support

Nov 03, 2021

OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.
Regards,
Team OYO

Nov 06, 2021

Updated by Sahidulchoudhury I iust received an email explaining the same fraudulent message that we have initiated the amount on the same day(as they do it with all innocent customers) but in reality I haven't received my amount.