Oyo Rooms — amount of rs 1000 is still stuck with them and no refund has been issued till date

Address:	Tip Top Plaza OYO Hotel Jaipur, Jaipur, Rajasthan
Website:	oyo room

Hi,

This is to highlight a matter about recent accident at oyo room of "Tip Top Plaza" jaipur. I checked in that hotel on 19 May 19 at 8:16 Am and booking id is HRBP3019 and room condition was too worst and bedsheet, pillow cover was so dirty and not changed by hotel representative even after saying twice or thrice and tv was also not working and also tore out towel was provided and ultimately i had to left the premises with in an hour at around 9:13 am.

When i was leaving the premises person present at reception stopped me and forcing me to do payment of Rs 500 for hotel stay even though i did payment of Rs 499 through amazon pay online in hope that it would be refunded back my oyo superiors after knowing the incident which was happened to me so rather than arguing with them i talked to oyo customer care and handed over 500 rs cash to hotel reception guy and took some local accommodation as it was hard to me to get into trouble in unknown city.

Irony is even after having chat with oyo representative nothing was refunded back in amazon pay as i paid Rs 499 through amazon pay and Rs 500 cash as total amount of booking was of rs 500 but i had to pay twice.

I request you to please look into this matter and refund amount of rs 499 in amazon pay and rs 500 to my bank account which i paid cash.

Amazon Account detail:
[protected]@gmail.com/[protected]

OYO Account detail:
[protected]@gmail.com/[protected]

It was my first experience with oyo which was totally unacceptable and attaching some images for your reference and also attaching invoice which was provided by hotel reception guy after taking payment of Rs 500 in cash.

Regards,
Bharat Khunger
[protected]