Oyo Rooms — booking cancellation without info n charged for cancellation

Address:

Santacruz, Mumbai City, Maharashtra, 400054

Hi,

Kindly cross check n process refund for my booking id fjud3260

I had never requested for cancellation your person or your system had cancelled the booking n intiated zero refund.
Due to which we had to face a lot of problem to find a new hotel in a city to which we were a total stranger and our trip had also got spoiled and since evening we were hunting for a new hotel till late night.

I did not face such an issue by make my trip n goibibo but this time oyo app dis appointed me by doing this without having sny courtesy for the tourist who are travelling to the new city.

Oyo has worst customer support team

Regards
Tushar