Oyo Rooms — booking id - xpdw0679, sfhc7836

It gives me displeasure to write this complain email for below booking id's.in this mail, i will be explaining you the sequence of events occurred and will prove how oyo spoiled my time, money and satisfaction level.

Booking id - xpdw0679
1. Before i booked hotel emerald 25001 on 7th july, i had called oyo customer care at 10:19 am (Attachment - 1) and confirmed 3 things,
A. If the oyo 25001 is at good locality with no slum area near by
B. If the condition of rooms are good and spacious
C. Will there be a problem to my guests who were about to checkin oyo 25001 in middle of night around 3am.

Oyo customer care executive was positive about all the three things and recommend me to book the room in the same. I even asked for recommendations which fulfills above three criteria's but the oyo customer care executive was confident and assured me to book.

Result -
1. A. The hotel's locality is very poor with bad, unhygienic surroundings. Since it was middle of night 3am, my guests took rest straightaway.
1. B. The checkout time is 11am, and when my guests woke up at around 9am they found their baggage wet as the room was leaking.
1. C. The staff was ready to change the room at around 9:30 am which my guests refused because only an hour was left out for checkout.

Booking id - sfhc7836
2. As oyo customer care executive was very confident of the hotel oyo 25001, i booked 2 rooms in the same hotel from date 8th july to 10th july, one room for above mentioned guests and other for 3 more guests including me.

As i and the other 3 guests arrived hotel at around 1 pm on 8th july and as i found my guests with pathetic experience, i immediately called oyo for assistance in booking id sfhc7836 as it was about to start.

Following is the details of telephonic convesation

Sl. No | date | time | call duration | status

1 | 8th july | 2:22 pm | 30min 35sec | complaint was heard but no action was taken and call was dropped

2 | 8th july | 2:53 pm | 15min 19sec | complaint was heard by different executive and call was put on hold for around 10mins

3 | 8th july | 3:09 pm | 7min 55 sec | call was put on hold. No response

4 | 8th july | 3:18 pm | 6min 10 sec | as above

5 | 8th july | 3:24pm | 59min 53sec | spoke with oyo senior customer care executive and per the executive, the booking id sfhc7836 was shifted to oyo 561.

He mentioned that no extra charges will be paid but the mail i received had extra charges of inr 6299 to pay at hotel.

The call disconnected with government/telecommunication norm of 60min max per call

6 | 8th july | 4:28pm | 7min 46sec | i requested to speak the previous executive but the request was denied and call was put on hold.

I was totally annoyed by this time

7 | 8th july | 4:37pm | 59min 53sec | the booking which was updated to oyo 561 was dropped with unknown reason and this new senior executive was not able to shift my booking as he was not sure if oyo will balance my extra charges. However, he updated my booking to oyo 561 and i received new mail with 6299 as extra charges to pay at hotel.

He updated to oyo 561 but he couldn’t balance my extra charges. I requested a call back as 60min was approaching and i also gave my number for call back.

I didn’t receive callback from oyo and at this point i was stuck with no resolution.

As i couldn’t ask my family and guests to wait anymore, i decided to check-in at oyo 561 with updated booking. Below are the conversation post check-in

8 | 8th july | 7:30pm | 12min 1sec | call was put on hold and no response for 10mins

9 | 9th july | 10:37am | 59min 53sec | the call was transferred to another senior executive and she was able to balance the extra charges showed in my booking. However, the call was disconnected in final talks of rating due to 60min norm.

Total time to resolve

259 min 25 sec = 4 hours 19 min 25 sec

Time over clock

8th july 2pm to 7:42pm and 9th july 10:37am to 11:37am

Total expense
Booking - xpdw0679 = 1705
Booking - sfhc7836 = 7384
Total expense over oyo = inr 9089

Please read below q&a set
1. Why did i book such long stays at oyo?
A. My family and our relatives planned a trip to maharashtra and we kept 8th, 9th july specifically for mumbai.
P. S. Oyo ruined entire 8th july and first half of 9th as well.

2. Why did i book xpdw0679 from 7th to 8th?
A. My guests (Relatives) came by flight and reached mumbai on 8th july early morning 3am so i booked oyo near airport for entire day so that they can take rest and start their next day peacefully.
P. S. Oyo ruined it

3. What was the outcome of booking oyo with all the precautionary steps taken?
A. The money i spent on oyo turned out to be worthless. Oyo ruined our well planned trip's first entire day. I was suppose to collect zoomcar at morning and begin our day which i had to shift by an entire day.
P. S. Oyo ruined it ofcourse.

Please reply back for any kind of clarification.

Please escalate this to highest level. I have mailed to [protected]@oyorooms.com but no response.

Contact me [protected]@gmail.com