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[Resolved]  Oyo Rooms — cancellation refund

Address:530016

I am sridhar bonugu.
My number :[protected],
Mail id : [protected]@gmail.com,
I was booked a rooms on[protected] at hotel spar grand visakhapatnam,
Unexpected rainfall at were i am started place, so i am cancelled booking, when i am cancelling the booking, i was conceit your executive and was cancelled, so please clear my payment issue and this is third time i am remanding you.
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Oct 11, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Sep 09, 2018
Updated by Sreedhar bonugu BOOKING ID: BQAE9164

CHECK-IN - 25th Aug'18

CHECK-OUT - 26th Aug'18

ADDRESS - Plot No. 31-32-41, Dabagardens Vsp, Visakhapatnam

View On Map

Landmark - Opp Jyothee Theatre Ladies Gate, Saraswathi Park, Leelamahal Theatre

Total payment to be made - Rs. 1950
Verified Support
Sep 09, 2018
OYO Rooms Customer Care's response Dear Sreedhar,

We regret for the inconvenience caused to you, as we never wish any discomfort to our Guest. Our Concerned Team is looking into this issue. Please allow us time, we will surely connect with you on the matter.

Regards,
Team OYO
Verified Support
Sep 10, 2018
OYO Rooms Customer Care's response Dear Sreedhar,
We contacted you regarding this. As already informed, the refund has been initiated from our end and will take 7-14 working days for the same to reflect in the source account. Do let us know for any other assistance.

Regards,
Team OYO
Complaint comments 
2 Comments

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Comments

As according to ur offer...a person will receive 50 paytm cash back if he reffer a friend living in bengluru...
I did the samee...but i didnt get any paytym cash...i only receive oyo cash

Reply
My booking emails says; meal is included, but i have been asked to pay, even i have spoken to customer care, but he concluded without even listening.

And Booking emails clearly says that meal is included.

Booking Confirmed - OYO 15452 City Point Saltlake, Booking No. INPJ7643
Reply
OYO Rooms Customer Care's response, Sep 24, 2018
Verified Support
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
OYO Rooms Customer Care's response, Sep 25, 2018
Verified Support
Dear Guest,
We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance.

Regards,
Team OYO

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