[Resolved] Oyo Rooms — complaint illegal activity | |
Hi I am finny mathew a australian and i have booked your room at oyo 5692 stay inn residency cochin from 12th april to 13th april with the booking id nh[protected] thro make my trip. I was travelling from melbourne and was reaching cochin airport midnight of 12th april so i have informed your customer service i will be checking in late at the hotel after midnight. They have stated as ok and noted. But to my shocking when i arrived at the hotel on 12th midnight at 2.00 am the reception guy states all rooms are booked and no rooms available. Shown him my booking details and found my name in their, but he stated all rooms has been given out, what a pathetic situation. Got very frustrated and upset, as advised by him tried ringing oyo customer service 3 times from my phone and they states will help and holds and disconnects, tried ringing the manager with no effect. At the end had to call make my trip and was transferred to a different hotel. I need a clear clarification on this matter, why the rooms were given out even when i had bookings done and payments paid. I clearly suspect something illegal activity goes behind this booking rooms in different names and selling out to someone else. I had lost my lot time due to your worst service. Expecting your response on this matter, if not i will be forced to take this matter legally reporting to the media and police. Regards Finny mathew Was this information helpful? | |
Jun 15, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 14, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support May 15, 2019 OYO Rooms Customer Care's response We at OYO are all ears for your concern and we really apologize for the trouble caused. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance
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