[Resolved] Oyo Rooms — hotel manager staff harassment | |||||
I booked an oyo 45917 hotel victoria crossroads on 11 october 2019, i checked in hotel the hotel manager allotted me a different room 205 as my oyo app was showing room no. 101, but he give me a room at 2nd floor, tv was not working in that room, wifi was not on 1st floor, after that they shifted me in room no. 210 on 1st floor, tv was working but wifi was not available in room no. 210, they refused to provide, room service was very bad, after calling many times the service boy come only 2 times, so i have to go outside for all my needs the hotel staff did not support me, at about 10:00 pm i call on hotel reception for dinner but they did not pick up the phone, i tried to uber eats to deliver food in that hotel but uber refused to deliver food on that hotel location, they did not provide me dinner, i slept with empty stomach, so bad service so bad behaviour, take a strict action against the property so that in future anybody dont be harassed and i want all my money refund. I want solution Was this information helpful? | |||||
Nov 22, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details to help us serve you better.Regards, Team OYO Verified Support Oct 17, 2019 OYO Rooms Customer Care's response Thankyou for sharing your booking details, our concerned team will get in touch with you soon. Regards, Team OYO Verified Support Oct 18, 2019 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Joy
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