[Resolved]  Oyo Rooms — Not refunding my money

Address:

Agra, Uttar Pradesh

Hi, I am sharing one of my worst travelling experiences with Oyo. I am a frequent traveller and was on a business trip to Agra from New delhi with one of my colleague . Due to pretty hectic work schedule during dhanteras I booked a hotel with Oyo in Agra at 8.30 Pm ( Hotel Sidharta Taj Ganj west gate Agra ) against booking number HLVO5783. Before landing to the hotel I called up the hotel to understand the route map and check about parking facility. The hotel staff said we will help you once you check in the hotel. The location of the hotel was horrible it was quiet tough to reach the hotel . I had to drive a car through narrow gali where reverse was not possible. The hotel was at some isolated location very near to Taj mahal. I had to park my car almost 400 meters away from the hotel as there was no possibility of car going in that narrow street. I went to hotel walking and found the hotel channel door was closed with chains wrapped around. There was no one around after knocking for 15 mins someone from hotel came. We asked him to help regarding the parking the solution they gave is to park at railway station which was 2 kms away from hotel. They did not provide any assistance and the hotel staff clearly said do not park your vehicle near by as it's quiet risky. There have been instances when cars of different state registration number plates have been picked up from here. The hotel staff was not responsible of such incident happens. I did not took the risk and immediately cancelled my booking and searched for a new hotel. Since it was 11.45 pm I was worried weather I will get a room or not but thankfully I was lucky enough to get one at a different location with the help of Ibibo portal. Next morning when I called up Oyo customer care and told them about all the incidence they refused to refund my money mither they gave me any alternative solution for same. They said our policy says that for refund we need to inform them 24 hrs in prior. My question is when the room was booked at 8.30 Pm and cancelled at 11.30 pm same night then why can't they refund the money. This was just a situation which can anybody can face drying travel. My priority at midnight was to arrange a room for myself to that I can sleep peacefully.

OYO SUCKS WITH ONE OF WORST EXPERIENCE AND WON'T SUGGEST TO ANYONE. PLS DON'T USE OYO SERVICE.

Regards
Rajinder
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