[Resolved] Oyo Rooms — payment for hotel booking

Sohil Babbar

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302034

I am sohil babbar, I had payed Rs 893/- throught my ICICI debit card on 10th November for booking a room in hyderabad through Oyo app Booking Id XEZV4107 at hotel majestic international. Later when i reached the hotel, oyo had not confirmed the payment, I was in touch with the oyo customer service and Repationship team. They said the amount was not received even tough the amount was debited from my account and confirmed by my bank. I payed the whole amount again during checking out of hotel and was assured of the refund. My bank has confirmed Oyo withdrawing the amount and have filed a case against the merchant OYO. Its been over 1 month and my money has not received. Soon i am going to file a consumer case against oyo for pathetic service and fraud.

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Aug 7, 2018

Complaint marked as Resolved

Not solved never will be

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

OYO Rooms Customer Care's response H Sohil,

We apologize for the inconvenience caused. We are getting this checked for you and a relevant person from our team will connect with you soon regarding this.

Regards
Team OYO

Verified Support

Dec 24, 2017

OYO Rooms Customer Care's response Hi Sohil,

We tried reaching out to you but the attempt was unsuccessful. We have sent you a mail regarding your concern and request you to please check your registered Email ID.

Regards
Team OYO

Verified Support

Dec 25, 2017

OYO Rooms Customer Care's response Hi Sohil,

We are trying to connect with you but there is no response from your end. Please share alternate contact details.

Regards
Team OYO

Dec 25, 2017

Updated by Sohil Babbar Please leave a mail on my email ID sohilbabbar.[protected]@gmail.com

Verified Support

Dec 26, 2017

OYO Rooms Customer Care's response Sure Sohil,

We'll get in touch with you to this Email ID.

Regards
Team OYO

Verified Support

Dec 28, 2017

OYO Rooms Customer Care's response Sohil,

We believe that you have received an email from our end addressing your concern. We again apologize for the trouble caused and you can reach out to us if you need any further assistance.

Regards
Team OYO

Dec 31, 2017

Updated by Sohil Babbar I have not received my refund.
Oyo is a cheat

Verified Support

Jan 03, 2018

OYO Rooms Customer Care's response Dear Guest
We have sent you an e-mail regarding your concern. Kindly acknowledge the same.

Regards
Team OYO