[Resolved]  Oyo Rooms — receptionist miss behave

Address:Ajmer, Rajasthan

I booked a room in ajmer sharif in sacheti yatri niwas based on the oyo rooms ratings, i booked it at 1 june. I check in into hotel in midnight and the room was messy and some cigarette ash was on ground and pillow.
And i complaint about this to receptionist and he missbehaved and said “ye le paise or kahi or dekh le room ek raat k liye”. And i don’t know what he said with his wordings.

I was shocked. I was with my fiance and this behaves was very shockable for me and my fiancé.
We take cash from receptionist and go for searching another hotel at midnight.
I was very scared at that time, it was very disappointing me.
And suddenly i found a auto and give him 500rs to search a better hotel for us near dargah shareef.

Very very very poor service with oyo.
Don’t book the hotels on the basis of oyo ratings.

It’s better to book a hotel from make my trip and goibibo.

Please take a look at my complaint so that in future no one is getting scared.

I have no words to say my worst experience. It was much bigger than worst condition.
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
OYO Rooms Customer Care's response
Dear Ariba,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information