[Resolved] Oyo Rooms — refund money | |||||
Hi, we booked room on 21 may 2018 in Manali himanchal . But when we went to seeing Flat or room, that's time nobody is over there . No owner, no neighbor ...and rooms were locked . So we decided to move another hotel . And we didn't check in hotel. So kindly I requesting to you refunding our money as same account plze Booking I'd - miwd0896 [protected]@gmail.com Was this information helpful? | |||||
Jun 29, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. May 27, 2018 Updated by Mahadev Prasad Bhatt Refund money plze Verified Support May 28, 2018 OYO Rooms Customer Care's response Dear Guest, We sincerely apologize for the hassle that occurred here. Request you to kindly allow us time. Our team will resolve this at the earliest. Regards Team OYO Verified Support May 29, 2018 OYO Rooms Customer Care's response Dear Guest, Our team tried to get in touch with you regarding the concern raised by you but we could not get through. Please accept our apologies again for the disappointment here. We've sent you an email informing you about our cancellation policy. Do reach out to us for any other assistance future. Regards Team OYO Verified Support Apr 26, 2019 OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future
Verified Support Nov 07, 2019 OYO Rooms Customer Care's response Hi, we apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Dia
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 6 Comments | |||||
Comments
Saturday i was cancel a booking and pay the money in online . Bt Now Cash is Not Refunded. Please give me a immediate solution.
Thanks
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Thanks
Dear Sir,
I have to booking in kumbhal castel, today but some personal issue, so i have to pospond my trip, 5 jan check in time,
I have book 14 room, yo ur customer care persons not except my request, he told me dont give any refund.
So plz check and refund my amount.
My booking id GDEM5378
AKSHAY MODI
[protected]
I have to booking in kumbhal castel, today but some personal issue, so i have to pospond my trip, 5 jan check in time,
I have book 14 room, yo ur customer care persons not except my request, he told me dont give any refund.
So plz check and refund my amount.
My booking id GDEM5378
AKSHAY MODI
[protected]
OYO Rooms Customer Care's response, Dec 31, 2018
Verified Support
Dear Guest,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards
Team OYO
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards
Team OYO
Wrost service by oyo and they give me only 20% refund amount
No tv reacharge no wifi, broken fridge plug and levotery flash wrost service.
I want my full amount of refund because I cannot waste my money on a rubbish hotel
My booking id:-DECB0752
Contact details :- [protected]@gmail.com
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No tv reacharge no wifi, broken fridge plug and levotery flash wrost service.
I want my full amount of refund because I cannot waste my money on a rubbish hotel
My booking id:-DECB0752
Contact details :- [protected]@gmail.com
OYO Rooms Customer Care's response, Apr 1, 2019
Verified Support
Dear Guest, We really apologize for the trouble caused to you. Our relevant team will get in touch and assist you shortly.
Regards
Team OYO
Regards
Team OYO
OYO Rooms Customer Care's response, Apr 2, 2019
Verified Support
We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.
Regards
Team OYO
Regards
Team OYO
I booked a hotel and paid online. when I got to the motel it was overbooked so I was told I would get a refund in 7 to 14 days. I just got an email from Oyo Usa Escalations asking for bank account info. because thats the only way they can refund which makes no since because my payment was excepted without an account. I paid with a mastercard linked to my paypal. I do not have a bank account right now. I called customer service and was told I will get a call. I would like my refund, especially since I didn't cancel my reservation. MY BOOKING ID: LCJ04831 My email is [protected]@gmail.com
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We understand the terrible experience that you had to go through. A disappointed guest is not what we want for us. We're extremely apologetic about this. Please allow us time. We'll soon come up with the resolution.
Regards
Team OYO
Our team contacted you regarding this and we assure you we'll work on the feedback shared by you so that such instances do not occur again in the future. Once again, our apologies for the trouble. We'll ensure a hassle-free stay for you in the future.
Regards
Team OYO