[Resolved]  Oyo Rooms — refund of airfare and cab cost

Website:www.oyorooms.com

We booked the package with oyo to north east for 8 members and unfortunately one of the member could not travel due to emergency. I requested for a refund on cancellation of airfare but oyo said it is not possible. I contacted the airlines directly and they cancelled the tickets and said the refund of nearly 10000 would be refunded to the travels.

This was sent as a mail to oyo with no response till date. Also we had a bad experience on the last day of our return when the cab arranged was not in good shape and was taken to the garage for brake failure. Since we had less time to travel, we arranged for a private cab since no response from oyo and the travels. I raised this complaint on may 15th and requested for a refund but still no response from any of your teams, package support, operations or the sales guys.

I would like to register this complaint.
Was this information helpful?
No (0)
Yes (0)
Jun 29, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 29, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Sep 20, 2018
Updated by jessicanelsson
Worst customer care ever, no proper response from any of the teams.
Complaint comments 

Comments

The booking reference numbers for the Cancellation PNR

ADJDRX - Go Air - 2251 Rs
VGKV9Q - Indigo - 750 and 788 Rs
AFHY9KN - Indigo - 7070 Rs.

All these for various destinations from Chennai to Bagdogra and return.

Also request you to refund the cab cost that was spent by us - Rs 4000

Regards
Jessica
OYO Rooms Customer Care's response, Jun 1, 2018
Verified Support
Dear Guest,
Thank you for sharing the details. We'll get in touch with you regarding this.

Regards
Team OYO
OYO Rooms Customer Care's response, Jun 1, 2018
Verified Support
Dear Guest,
We request you to please share your OYO booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information