Oyo Rooms — refund request due to misrepresentation of property

Address:

Chennai, Tamil Nadu

We are writing to inform you of the extremely unpleasant experience we encountered at the oyo life flat we rented in kottivakkam chennai from october 30th to november 15th 2019. We are a family of three visiting chennai from canada for 6 months. We were introduced to oyo life by our friend’s broker. We agreed to take over the first floor of a two floor building.in order to do this and to take advantage of a diwali discount we were told to pay the rent of 9 persons since each room had three beds and there were three rooms. We paid a security deposit of rs.10, 000 and last month’s rent of rs 70, 000. We were asked to give the phone numbers of 6 other persons as references. It was only afterwards when we started to make the payments that we found out that 9 individual payments were required and our references were getting messages and calls to make payments.in addition, my son’s name was totally mis-spelt and our email id recorded as a gmail account even though we specified it as a hotmail account. Confidential personal information was sent to a gmail address which was not ours.

Before we agreed to take possession of the flat we listed 16 items that required to be addressed. The oyo life representatives agreed to implement these. Despite repeated promises, even at the time we vacated the flat two weeks later, only a couple of items had been completed just the day before we moved out.

1) fan in kitchen not provided.
2) air conditioner or air cooler in living room not provided until the day before we left.
3) slab in bathrooms and curtains not provided.
4) broken wash basin not fixed - can fully break & fall on our feet anytime.
5) rusted fixtures in all bathrooms to be cleaned or replaced. Some deep cleaning was done a week after we entered the flat.
6) washing machine with full drying facility within flat not provided as promised. We had to share the washing machine in the terrace with other residents which was difficult for my wife, being a woman.
7) tap leaks in bathroom and kitchen not fixed until we left.
8) filthy unhygienic toilet seat replaced with another used seat. We had asked for a new one.
9) kitchen cupboards dirty and broken & totally unusable for storing food items. Kitchen window broken. Not fixed.
10) exhaust fan in the bathroom not working. Fixed two days before we left
11) request to change names on invoices. Not done
12) messages still being sent to people that we had requested in writing to be removed from the list.
13) car parking area to be cleared. Not done
14) bed sheets for beds. Not provided as promised.

15) second induction stove to be replaced. Not done
16) extra beds in rooms to be removed. Done a week after we entered the flat
17) broken windows in the bedroom on the lower floor covered with newspapers. Hence mosquitoes kept coming inside the flat.

In addition we were not told of the following inconveniences
1) 9 payments for each month. We were told that this would only be for the first payments
2) we had to do the recharges regarding ac payments. The ac would suddenly go off in the night without any warning because we had to recharge it again for each room.
3) cockroaches, mosquitoes and lizards in the flat
4) water issues because no one was available to start the pump at times.
5) broken lights and sockets.

We are extremely disappointed with the standard of service provided by oyo. The flat being provided by oyo was not up to service apartment standards. That too after taking the rent for 9 persons from one small family. Since oyo life have violated the terms on which we agreed to take the flat we expect that they will at least reimburse 15 days of the advance rent provided (Since we were forced to leave on november 15th for health reasons) and our security deposit.