[Resolved]  Oyo Rooms — refundable amount not received

I made a transaction for booking a hotel via oyo rooms on 7th september 2019 with transaction amount of 944/- (944 from kotak mahindra bank debit card). Icancelled the booking on the same date oyo cancelled my booking due to some reason and it has been more than 20 ago days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.