[Resolved] Oyo Rooms — reg: refund of cancellation charges and complimentary breakfast charges | |||
Dear Sir/Madam, My Consumer Forum Complaint No: 1677734 Booking ID: EQUT9258 OYO 11079 Hotel Prestige- Hotel Denied to Check in because OYO didn’t pay to hotel’s outstanding as per my package Complaint to +91-[protected] than shifted to OYO 3169 Hotel Lotus Grand Booking ID: TJND6281 As where is my excess amount which I paid??? Dialed Call +91-[protected] Friday 30 August 1.51 PM Call duration 6 mint 1 sec +91-[protected] Friday 30 August 2.04 PM Call duration 53 sec +91-[protected] Friday 30 August 2.05 PM Call duration 2 mint 52 sec +91-[protected] Friday 30 August 2.22 PM Call duration 9 mint 22 sec +91-[protected] Friday 30 August 2.32 PM Call duration 16 mint 9 sec Received Call +91-[protected] Friday 30 August 3.07 PM Call duration 1 mint 4 sec +91-[protected] Friday 30 August 3.16 PM Call duration 4 mint 21 sec +91-[protected] Friday 30 August 3.23 PM Call duration 2 mint 49 sec +91-[protected] Friday 30 August 3.31 PM Call duration 28 sec +91-[protected] Friday 30 August 3.42 PM Call duration 1 mint 59 sec +[protected] Friday 30 August 3.47 PM Call duration 1 mint 28 sec In Booking ID EQUT9258- Total Amount Paid 6360/- Booking ID: EQUT9258 Check-In - 30th Aug'19 Check-Out - 2nd Sep'19 BOOKING STATUS - CANCELLED Since your reservation was already confirmed, you’ll be charged a small amount, as we incur costs from the moment you make your booking. Cancellation Charges: Rs. 2120 Refund Amount: Rs. 4240 Booking No.: - EQUT9258 Details are as follows: Priority:Urgent Was this information helpful? | |||
Dec 28, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 20, 2019 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest. ~Dia
Verified Support Nov 20, 2019 OYO Rooms Customer Care's response Hi, Our concern team looked into the concern and the needful has been done from our side. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.Regards Team OYO | |||
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Till date not received the amount.
Hotel Name : OYO 3995 Hotel Shree Krishna Palace
City : Bhopal
Check In : 3rd Nov19 Check out : 4th Nov19
Booking ID : UFAN 9284