[Resolved]  Oyo Rooms — Shifted to different hotels at last minute for a fully paid booking and made to use the staff room as a last resort

Address:	New Delhi, Delhi, 110034
Website:	www.oyorooms.com

We booked an oyo room for 22nd October, 2015 at Jaipur railway station, by paying the whole amount in advance and received your confirmation message, along with the hotel details on 19th october. We informed you in advance that we will reach on the morning of 23rd. On reaching at hotel Abhiraj at 5.30 A.M, Mr Mahesh at the front desk, refused us the room citing full occupancy. At the same time there was another family who were asking for a room for 23rd, who had again booked through oyo. They were also denied the room similarly. I asked Mr Mahesh to give me in writing that he has refused us the room so that I could complain about the issue to oyo but he didn't. Then he offered me to shift us to a nearby hotel that was way below oyo's standard and he argued that whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. When he came to arguing I called up the police to complain but at that time itself I got a call from Mr. Rahul, an oyo representative who requested me to wait for sometime to resolve the matter. Then I got a call from you and you said that you have arranged room for me at RDB palace and will compensate me. On reaching RDB palace, they also refused us the room as they didnt have any vacancy. Then again I contacted Oyo, who had a word with the manager Mr Anil Sharma and he agreed to provide us a room that was being used by the staff. We then stayed for an hour in their staff's used room at 6.30 A.M and left at 7.30 A.M This was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. After disembarking from the train at 5.30 in the morning, post a long and tiring journey, we had to go from place to place to get our room that we had booked beforehand by paying the full amount in advance. I simply fail to understand what kind of a business they are running where they tie up with places like abhiraj, fool the customers by shifting the clients to a lowly hotel and charging undeserving rates from them. This is a huge economic offence and cheating the customers. The people need to be made aware of this whole racket that they are running in the name of providing budget stays with proper facilities. Also, post this incidence, Oyo didn't revert once.