Panasonic — 1.5 tonne split AC

Address:

Virudhunagar, Tamil Nadu

We bought a Panasonic 1.5 tonne AC on 23.5. 2013 from Sathya Agencies Virudhunagar, Tamilnadu. Within the warranty period itself we had a lot of complaints with the cooling and the indoor coil had to be soldered. Even within the warranty period we had to wait for nearly a month in the heat of summer for it to be rectified. Only after we had given a written complaint that one Mr. Karan ( sales Executive - +[protected] got it sorted out. Inspite of getting a brand new AC for RS. 32000 we have been having problems. Though we had repeatedly asked to replace the indoor coil within the warranty period it was only repaired. Now we have spent Rs. 2450 on 18.03.2015 as gas charging. It worked for only 3 days. Then we are told that we have to pay 7500 for the indoor coil. So within 22 months we have to spend Rs. 10000 to get the AC working. This is the first time we had opted to buy a Panasonic.AC. We were told that they did not have a spare coil and that we had to wait till it comes. It is more than a month and even after repeated request to the call centre, and Sathya Agencies, Virudhunagar. We have spoken to Mr. Sree Ganesh Madurai ( [protected], S. Mahendran ([protected]), Mr. Ramar ( [protected]) and one Mr. Krishnamoorthy the owner of Smart Solution, authoried service provider.( [protected]). We also calling the call centre. Details of our Ac: PANASONIC AC 1.5 TON YC18PKY - [protected] / [protected] Now they are saying the coil is not available, so please replace our AC with a new one. Suguna Mahendran [protected]