[Resolved] Panasonic — Air conditioner gas leak

karthikraj

from Hyderabad, Telangana

Nov 7, 2013

Address: Chennai, Tamil Nadu

I have bought a panasonic air conditioner about an one and half years back.. I had good amount of trouble on the first installation process as they charged around 5k just for the installation... Now my Ac is not working properly when checked with the panasonic service they are saying that there is gas lekage and to, repair it we should pay around 4k ... Not even 2years im facing a gas leakage problem and when enquired for the reason there is no, proper answer as well.. Worst customer service they will assure that there is systemis down they will call back but you will never get a call, yo will have to call them again is there a way to escalate this issue to customer service higher authorities?

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Panasonic India Team

from Gurgaon, Haryana

Nov 8, 2013

Dear Karthikraj,

We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter.
For any further assistance, Please feel free to write in at [protected]@in.panasonic.com
Regards
Customer Support Team
Panasonic India

dips pats

Apr 1, 2021

I had same problem in 2 year . Paid 4000 for repair

Abhishek6590

from Port Blair, Andaman and Nicobar Islands

May 16, 2023

Just 10 days back on 6th May the warranty of my newly purchased A/C lapsed, today I switched on faced no cooling issue and service person said there is no gas. 1 month back Panasonic person had visited for in warranty service. At that time I had requested them to check that there is no gas leakage issue. In the mean time they kept pushing me for AMC subscription. This may be standard theft practice followed by the company.