Panasonic India Customer Care
Panasonic India Pvt. Ltd.
Customer satisfaction rating: 3%
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1491
COMPLAINTS

Panasonic India Customer Care

Panasonic India Pvt. Ltd.

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Address
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy
Chennai
Chennai District
Tamil Nadu
India - 600032

Customer Care Phone Numbers and Contacts

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219
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136

Customer satisfaction rating
3%
Complaints
1491
Pending
25
Resolved
29
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Panasonic India Complaints & Reviews

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Panasonic — fridge

 Jyotipb on Aug 7, 2018
This is with regards to a fridge we purchased on 05/06/2018.

Since day one we have had serious condensation issues in the fridge which are on the extreme end. With regards to the same there have been 5 complaints lodged till date . For the 1st 4 complaints your technician came and tried to sort the matter without any success . They kept telling us that this is a normal level in any fridge. I have highlighted to them that we too have been using fridge of different brands since past 37 years and never have we encountered such level of condensation . However your technicians refused...
Complaint comments  Read comments [1]Complaint category Refrigerators

Panasonic — sub. :irresponsible and negligence in service of panasonic and sargam electronics

 raka788 on Aug 6, 2018
Sub. :question mark on quality of panasonic brand and sargam electronics

Ref. : purchased two panasonic window a/c.

This is to inform you about some discrepancies have been found in service of panasonic and sargam elecrtronics (Dg care) -

1.in a very short period i. E., completion only 2 (Two) years from date of purchase - pcb & display board both are not working?

2. Gas is leaking twice in a year inspite of blue coating in panasonic a/c, which puts a question mark on quality of panasonic product and mis-selling of the sargam electronics.?
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic India Private Limited — deficiency in product & services

 csvipulgoyal on Aug 2, 2018
I had purchased a Refrigerator consideration of Rs. 30000 paid in cash
The said goods are suffering from the following defects:
(i) Refrigerator is off and it is not running now

I have reported the above matter to Company & their officers several times but
despite all my pleadings company have not made good the defect in the goods (deficiency in
services) which is indeed regrettable. On account of your aforesaid dereliction of duty and failure
and neglect to rectify the same I have suffered losses/incurred expenses Rs. 60000/-...
Complaint comments  Read comments Complaint category Refrigerators

Panasonic — regarding replacement of faulty air conditioner

 poorvi04 on Aug 1, 2018
I am highly dissappointed by this company's services and people working there. I purchased an AC on 25th may 2018. At the starting of july it stopped working and I filed the complain on company's support on 5th july for it's repair or replacement whatever required. They sent their engineer After 2 days and he suggested us to get this AC replaced(under warranty) because of damaged air pipe. I called them and reported the problem that their serviceman told me. They promised to take AC very next day and get it repaired. But they came on 13th july 2018 during night after me calling them for so many...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — 42" panasonic tv

 KENDRIYA VIDYALAYA SITAPUR on Aug 1, 2018
In k. V. Sitpaur (Up) a 42" panasonic tv was purchased on dated 01/12/15 from anuj infotech, aliganj, lucknow.
It use to take view of cameras installed in vidylaya. But on 17/07/18 it was showing only red light in its panel. Reg. It a complain lock by mobile by our engineer and we receive a response that it will recover with 24 hrs but till now issue is not resolved....
Complaint comments  Read comments Complaint category TVs

Panasonic — 1 month gone after logging complaint still nothing done

 Deepshikha Kumari on Jul 31, 2018
My panasonic mxss1 malfunctioned. Two of its parts are faulty. We logged complaint the customer care number gave us another number to call, which in turn gave us another number. Ultimately we were given a specific service engineer's number. This engineer asked us to sent address and complaint details through whatsapp, which we sent.. After 15 days he informed us parts are not available. And last month the parts are not available. Why should we buy panasonic products, if it cannot serviced....
Complaint comments  Read comments Complaint category Appliances

Panasonic — 6 times compressor dead

 Rashmi Ranjan Choudhury on Jul 30, 2018
During the year 2014 i perched panasonic ac 2018 the compressor was failure six times
Though warranty period of the compressor was 5years cheating panasonic mechanic is usually talking rs 2300 time to time last six month back the ac set was carried to bhubaneswar head office & again that was fitted but the problem arrised again.
After the compressor is damaged 4times the panasonic office bearers told to supply new one but handover the same old machine & told the machine was inorder & no further complen,
They are harassing the costumers.
So i am prepared to lunch consumer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — my led tv in warranty but ye log replace karne ka natak kar rahe hai

 Sonam Kashyap on Jul 24, 2018
I booked complaint date 30 june 2018, but still not solved, why you provide bad service to us.
And complaint book karne k baad koi b executive qu nhi arhe hai daily call karo and customer care daily bolte hai hmm executive ko 2 din mai bhej denge but koi nhi aata, aap recording nikaliye phone ki customer care se mene kitni bar baat ki hai, muje kaha gya ki mera panal kharab hai isliye apke tv ko change karke dusra dia jayega, lekin abhi tak na tv aaya na koi phone call aaya manager ko call kia to wo date pay date badha rhe hai. Abhi mera product in warranty mai bhi chal rha hai fir b kuch...
Complaint comments  Read comments Complaint category TVs

Panasonic — service

 Hiral chauhan on Jul 23, 2018
I purchased one 2 ton split ac in 2017-18.. Now, since beginning of this season the ac cooling is not at all effective... I have been complaing in this regard several times.
Panasonic authorised service centre people come to my place... Take hours in the process of rectifying the problem which is unknown to them...
They advised us to escalate the problem to the senior of panasonic... We have been suffering badly in the summers due to failure of panasonic ac (Which is costlier than many of the other quality products available in the market and is sold with lot of promises).
I...
Complaint comments  Read comments [2]Complaint category Other

Panasonic — air conditioner split ac inverter 1.5 ton

 Anilk singh on Jul 19, 2018
Serviced by service team during warranty period it was ok.
Again called for free service in March 2018 after service took trail found there is no gas.When enquired found it was intensionaly leak by loosening the bolt at AC end.when first service was done it was winter.
How gas can leak while it was after first service.
Gas was filled by team but cooling is not effective seems it has leaked again due to poor service or repairing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — due payments

 adrak on Jul 18, 2018
Sir,

We would like to bring it to your kind notice that being a authorized services franchises of Eureka Forbes ltd we supply some goods to Pnansonic india but Panasonic has not paid our bill amount . Against bill no - MP[protected] dated 30.12.17 of rs/- 3375 . Please take p this case to concern authorities.

Thanks
With Regards
J K CHOUDHARY
AQUALIFECARE
[protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Panasonic — poor servicing of ac and unnecessary charge of bad servicing

 Anukriti Srivastava on Jul 18, 2018
I had a construction work going on at my place
So the outlet of my split ac(out of warranty) was removed.we called the panasonic service centre and two men visited our place and did set up the outlet in the same place which before was open one but after construction was closed.They xharged 1500 something for installation and 3000 for gas filling(4500) in whole.And consequently my ac went bad.outlet started making noise and ac stopped cooling.we again called the service ventre and two other men visted and they mentioned that the outlet due to overheating went bad.And now it has to be reinstalled...
Complaint comments  Read comments Complaint category Appliances

Panasonic — split ac used unit for sale in trichy ( demo piece )

 rameshkrishnan on Jul 17, 2018
நான் நடுத்தர வர்க்கத்தை சேர்ந்தவன் எனக்கு என் வீட்டில் ஒரு ஸ்ப்ளிட் ஏசி வாங்க வேண்டும் என்ற ஆசை இருந்தது அதனால் நான் திருச்சியில் உள்ள பானசோனிக் ஷோ ரூம் சென்று ஒரு புதிய ஸ்ப்ளிட் ஏசி ஒன்னரை டன் வாங்கினேன் அப்போது அவர்களிடம்...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — I am complaining about poor servicing and rude behaviour

 ankita309 on Jul 14, 2018
I went to the service centre of Panasonic today for repairing my phone which had some charging issue in Ranchi. I waited for half and hour and paid a heavy amount for the repair. After half and hour I had to rush back to the service centre because my phone did not stop hanging and I could not use it. they took the phone for repair again, and charged again. Later on the same day after 2 hours I again went there because the problrm still persisted. Now, the have kept my phone for two days and will charge more than 2, 000 for it. I have already paid twice. The rude behaviour and not accepting the mistake...
Complaint comments  Read comments Complaint category Mobile Handsets

Panasonic — after sale service for my tv is not being provided by service centre at agra up

 Suniti Gupta on Jul 14, 2018
My tv model is TH P42 UT 30D had developed a display issue I brought it to Agra service centre some 15 days ago but they had not rectified it instead saying take it back as this model is not in circulation. It is difficult to understand that where customer should approach after investing rs 50000/ in it.Company had never put such condition before selling that they will not provide after sale service to their product.This means that you are investing 50000/ for 5 years for Zero value in bargain.
It is strange to know that company is not able to provide after sale service hence they must have...
Complaint comments  Read comments Complaint category TVs

Panasonic — new phone bought is not working

 Ravi kumar Nanwani on Jul 11, 2018
I have revently brought a Panasonic Eluga Ray 700 handset and am getting a problem with this phone ever since I have brought it.

The handset is not catching any network irrespective of the sim card being used. I have submitted the handset to your service center but there has been no positive response from them.

The services are pathetic, I have been forced to go to the center and even call them multiple time yet they haven't been able to resolve the issue with the handset. Day after day I have been given commitments that the parts will come and the handset will get...
Complaint comments  Read comments Complaint category Mobile Service Providers

Panasonic — 43 inch new hd ultra smart tv not working

 Gayatri Mantra on Jul 9, 2018
My new TV not working... it's under warranty...just one month before purchased...I complaint to cs, your technician came checked and updated that said TV is faulty and company will do the needful...but no any positive response received from company end... awaiting for the same...pls expedite and do the needful at the earliest...

Regards...Jeeva Nair
[protected]...
Complaint comments  Read comments Complaint category TVs

Panasonic — wireless connection is not working in panasonic fx650d 49 inch tv

 Ganesh MP on Jul 9, 2018
I have purchased Pansonic fx650d_946c TV and im able to connect when i try to connect wireless connection to TV from windows 2010 OS. if i disconnect and re-connect means connection is not happening.

Every time need to remove "Pansonic fx650d_946c" device from Device Settings in OS and then re-connect. even Observing flickering continuously after connected wireless....
Complaint comments  Read comments Complaint category TVs

Panasonic — smart viera tv

 tomt on Jul 7, 2018
My TV stopped working one month ago and the service engineer from Panansonic informed me that the motherboard is gone and the company does not provide spare parts any longer. After many complaints, they demanded my invoice. On providing my invoice, the company said, they dont have the parts and it is 5 years old and hence there is no settlement they can offer, either.

Product: Smart Viera, LED, 3D TV
Purchased: January 2013
Service Requested: May 2018
Service Request Nos. R[protected] and R[protected]
Response from Company: 22 May 2018 refusing service...
Complaint comments  Read comments Complaint category TVs

Panasonic — complaint against led tv installation boy

 Atanu Pathak on Jul 6, 2018
I am taken a panasonic led tv from a shop. On 22.06.2018. And i inform to panasonic castomer care and they sending a boy name uttam to my address. I have no spaces to wall in flat to install that's tv. Thare was a wall corner but he dosnot have that bucket hi also told me that time panasonic not provide it even you give money for this. I am taken it from out side money requard at list 3500 thousand. If give advance 2500 the he will came after 2 day with this bucket and instead tv and that is free. I am not taken it from uttam i am got it only 2350 rs from other shop. Now the problem is arrise when...
Complaint comments  Read comments Complaint category Business & Finances

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