Panasonic India Complaints & Reviews

To,
Date 26/06/2023
Respective Officer,
Indian Consumer Forum,
Sir/Mam,
Subject : complaint against Panasonic A/C company.
I Raza Ahmed S/O Habib Ur Rehman R/O H no C 228/14 A, Street no 10, Chauhan Bangar, , New Seelampur, Delhi 110053. My A/C is having a problem. We did complaint on phone to Panasonic company. They sent a mechanic.
He told me that its one of the part has been broken. That part needs to be replaced. I agreed to replaced that. That mechanic gave me time at evening to replace that part. He charged me 590/-. He gave the receipt of that. Receipt no is 1925. I am attaching the screenshots of those calls which I did to Panasonic company.
I called them in the morning then they gave me the time of afternoon then I called them in evening then they gave us the time of next day morning. That’s how, they wasted my 6 days. I did total 32 calls from this number [protected]. Due to this I along with my 8 month daughter forced to sleep in this hot weather. They sent Mechanic after six days on 26/6/23. That mechanic was totally unskilled. He did not know any repairing work. I saw him while he was working. He was trying to install wire from anywhere and trying to install other wire from other side. He was trying to repair A/C for two hours. And he went out from my home after getting my A/C dead. Now our A/C is totally dead. I asked him to called up his senior for repairing this. But he did not call his senior. And as I asked him to call senior, he got upset with me and went out of my house. I called to company about this but they gave only assurance about to sent senior. But they did not send the senior. I have been in huge trouble from past 6 days ( six ) both physically and mentally. Therefore, I am forced to do complaint.
Kindly recompense of my loss and whatever problem I have faced from past 6 ( six ) days. I would be very grateful to you.
Note : I am attaching the copy of receipt worth Rs 590/-. and screenshots of calls which i did to panasonic company.
Yours truly Applicant Name
Raza Ahmed
Raza Ahmed
H no C 228/14 A, Street no 10
Chauhan Bangar, , New Seelampur,
Delhi 110053
Contact Number : [protected]
Email id : mohd.[protected]@gmail.com

This is to bring to your notice that we purchased
PANASONIC CS-LU18YKY-1 3S INDOOR+OUTDOOR split aircon on 27th Feb 2023 .Past 2 days the aircon is not cooling and hence we raised our concern with customer service team .The assigned a job to the technician. We received a call from the service centre department that the installation may have gone wrong hence we need to contact the dealer from where we bought the aircon.

How can without even visiting the site the technician has come to this conclusion and not ready to help us.The dealer is also telling us to contact Panasonic. We as the end users are not getting to use our aircon since 2 days and we have a small baby at home .These people are making it difficult for us .This totally unacceptable and zero customer centricity.
Please help and fix this issue.

Thanks.

I had a malfunctioning fridge which i purchased nearly three years ago. I visited the showroom i purchased it from to submit service request however did not get any co-operation. I had to follow up for nearly four weeks but did not get any response they did not give me any slot for replacement of board. Really pathetic service and very disappointed in the mangalore branch service.

Worst service, I purchased a Panasonic 1.5, 5 star AC from flipcart and no sms or call regarding the installation is done till date.It got delivered on 13 june still no response.This is a pathetic way of your service never buy Panasonic product they don't even care to answer your mail and calls
Worst service i want my installation or refund my money

I have re-install my ac on 6 June 2023
by panasonic technician, in which 10 feet more extra copper pipe installed, but technician charge 3 time more from market price

I had registered for routine AC service 3 weeks ago. I had received a WhatsApp message regarding the same. I did receive a call once saying a technician would soon attend. During the call, I had asked for the replacement of the insulation for the copper pipe as it had cracked at multiple locations. I was told they will check stock and revert. To this day, I haven't received the call. I had contacted the local office multiple times and each time they would say that the technician will attend the same day. But no one has ever come, 3 weeks since my first booking. Now when I try to contact, they deliberately do not answer the call. This is nothing but lack of professionalism. I hope to see something done to sort out the problem. Something needs to be done with the attitude and approach of the local service centre in Kochi

The door of our microwave oven got damaged and we lodged a complaint through panasonic toll free number. An executive from Pradeep Panasonic attended to the issue. He removed the door and took it along with him saying that it has to be replaced and the replacement will be done in 4 days. Till now the issue has not been attended to. Nor any contact number mentioned in the invoice attends to our phone calls. The service provided by the service provider is pathetic and such service is not expected from a company like Panasonic. We expect someone to look into this issue and resolve our problem.

The door of our microwave oven got damaged and we lodged a complaint through panasonic toll free number. An executive from Pradeep Panasonic attended to the issue. He removed the door and took it along with him saying that it has to be replaced and the replacement will be done in 4 days. Till now the issue has not been attended to. Nor any contact number mentioned in the invoice attends to our phone calls. The service provided be the service provider is pathetic and such service is not expected from a company like Panasonic. We expect someone to look into this issue and resolve our problem.

I want to complain about Panasonic Air Conditioner with serial no: that I purchased on 20/05/2023, So, far no one turned up for installation.I never seen such a customer service so far.Finally one fellow came and ask for ladder to arrange and then he flew away and saying he will return.So far no one return and installation not done.

Plese dont buy Panasonic as it is the worst service

I want to complain about Panasonic Air Conditioner (CU-YU18YKYD) with serial no: 222PAJDPBU00717 that I purchased on 26/04/2022 (Just above 1 year) from sai electronics veraval, 362266.

My registered mobile number is [protected].

We had Panasonic Engineer visit during the 1 year warranty time for the same issue.

When we complain about the cooling the service engineer first refilled the GAS and then later he found some leak. still, there was no improvement and they drained all the gas and then refilled it completely.

After refilling the gas this unit was still underperforming in terms of cooling. The service engineer informed us that it would take some time to open up the gas and it will get it fixed.

We don't use the air conditioner every day and now the summer is started. Now I see the same issue exists. I am getting hot air from the unit and not having any cooling effects. we just checked now and it had the same issue which was reported during the warranty period. it looks like the refilled gas is getting out slowly or some other issue.

I had multiple home appliances from Panasonic and to the day I am happy with the products. this incident was taken very bad impression and totally dissatisfied with the support/response.

I had raised a ticket but now they are asking for Rs.4000 to resolve the issue. Your customer support is pathetic and the person who accepts the call does not have empathy. Panasonic — Carelessness, irresponsible, negligence in the services. The local authorized service centre is pathetic!!

Why would anyone go for Panasonic products as there are 100 brands available in the market? I had trust in Panasonic Products and services now I am totally dissatisfied. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem or replace the product.

I bought an AC 30.04.2022, from Smart World, Tonk Road Jaipur.
During April, 2023, when I started my AC was not working, so I made a request for servicing AC but nobody turned up to repair the AC.
Subseqently, I again request the company customer care for repair vide service request dated 29.04.2023 and 06.05.2023 but all in vain and nobody attend to repair the AC. I am facing very trouble in so high temprature.
In this regard it is requested that kindly the company may be directed to resolve the issue in warranty period as the first and second request were made in warrant period.

I bought an AC 30.04.2022, from Smart World, Tonk Road Jaipur.
During April, 2023, when I started my AC was not working, so I made a request for servicing AC but nobody turned up to repair the AC.
Subseqently, I again request the company customer care for repair vide service request dated 29.04.2023 and 06.05.2023 but all in vain and nobody attend to repair the AC. I am facing very trouble in so high temprature.
In this regard it is requested that kindly the company may be directed to resolve the issue in warranty period as the first and second request were made in warranty period.

Aircon Job id : R[protected] dt[protected] is still pending
Background: purchased 2 split a.cs dt[protected], and no one turned during warranty period/even after Reliance digital raised to attend warranty call. Request you to check records.
Now mechanic says mother board and Fan needs replacement for which I need to pay for the Fan motor.
I have around 10 a.cs in my own flats and till dt I never replaced Fan.
How can it fail within this short period.
I need a free replacement and need to take back the old and do analysis for early failure and take corrective action.
Awaiting your early reply and speed up resuming a.c. working.
Thanks
Sriram.G
[protected]

Repair job order on 30th April= still not attended=no response even from panasonic india service head aircon- R[protected]

Recently I purchased Panasonic Split inverter AC on 22nd April, 2023 from Great eastern retail Pvt.ltd, Madhyamgram and they have provided me the same on 29th April but the installation is being still delayed by the company service center they have informed that before 6th May, 23 they can't provide installation whereas the company is offering priority installation within 24hrs. Infact for 2days when we connected to the customer care service person different officers informed me different charges for installation and in the company's website standard installation charges is 699 rupees plus GST and ODU stand is free of cost but we have been charged this from the shop . Why this disparity is going on by the company ? I have mailed you before on 27th nd 28th APRIL but got no response. Very worried with the service of this company. Try to resolve the problem nd provide the installation date at the earliest. Let me also know proper standard installation charges from your end nd why we couldn't get ODU stand for free.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala and customer service by panasonic.I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor. ( i never experienced this complication when i use other brands)

I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over 1+ months for a resolution. I have made multiple requests to expedite the process

I understand that Panasonic's service procedures is complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.

Current status: compressor has been received at the service station, but there has been no further update regarding the repair status. They promised i will get within 3 days ( now over 5 days they did not called )I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.

I have been a loyal customer of Panasonic and purchased the refrigerator only four months ago. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.

I hope that you will take swift action to address this matter and provide a satisfactory resolution.

Sincerely,

[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.

suhail shams
Sorry 4 year i used refrigerator.

No problem, I can make the necessary adjustments to the letter. Here's a revised version:

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala. I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor.

I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over two months for a resolution. I have made multiple requests to expedite the process, but have yet to receive any satisfactory response.

I understand that Panasonic's service procedures may be complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.

As of the writing of this letter, I have been informed that the compressor has been received at the service station, but there has been no further update regarding the repair status. I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.

I have been a loyal customer of Panasonic and used the refrigerator for four years. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.

I hope that you will take swift action to address this matter and provide a satisfactory resolution.

Sincerely,

[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.

My panasonic AC got delivered 4 days back but till now I didn't even receive any call from the technician. I tried reaching out to them, initially they told that they will send the technician but at the end of the day it's not installed and now they are ignoring my call.
It's frustrating for me even after paying the full amount, I have been waiting for their installation.
I am sharing the panasonic job id details: I[protected]

I never thought I would be getting harassed like this from panasonic. Please resolve it asap.

I am writing to express my disappointment and frustration with the delayed installation of my AC. The scheduled installation date was 24-April-2023, and I received a call informing me that the installation would be delayed until 25-April-2023. However, as of today, 25-April-2023, I have not received any further updates or communication from your team.

I reached out to your customer service department, and they informed me that the installation will be delayed yet again and will now take place tomorrow. While I understand that unforeseen circumstances can occur, the lack of communication and delay in the installation has caused me inconvenience and discomfort.

Despite my repeated attempts to obtain information about the installation of the AC, their team has failed to communicate with me proactively. Instead, I have had to make multiple calls to their customer care or service center to seek updates. Unfortunately, each time I contact them, I receive the same response that the installation will happen "Kal Hogi" (tomorrow).

Furthermore, this delay has already happened twice with the same excuse, and I am not confident that the installation will occur tomorrow as promised. Due to this poor after-sales service, I am concerned about the reliability of this company in the future, and I would like to request a full refund with GST.

I believe that this step is necessary since I cannot rely on their commitments and it has caused me a great deal of inconvenience and frustration. I hope that they will consider my request and take prompt action to resolve this matter.

Job ID- I[protected]
Thank you for your attention in this regard.

New AC been damaged by serice center. AC removed in name of water wash and installed in damaged condition, even after today 40th days the same not working inspite of repeated visits of technicians.
Today its been declared as PCB and Compressor both damaged and to be replaced and need to wait for another week.
I requested for spare AC, until the same is replaced. I have small kids and summers are too hot.
But No support ...
I made a mistake of buying panasonic product and servicing with brand OEM.
Still problem not resolved.

We have received repair job card even though we had not registered any kind of repair service.
Kindly look into the matter. Our tv is in waranty later we dont want any inconvinience from the company regarding service.
Thank.