Panasonic India Customer Care
Panasonic India Pvt. Ltd.
Customer satisfaction rating: 3%
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1489
COMPLAINTS

Panasonic India Customer Care

Panasonic India Pvt. Ltd.

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Address
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy
Chennai
Chennai District
Tamil Nadu
India - 600032

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
3%
Complaints
1489
Pending
25
Resolved
29
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Panasonic India Complaints & Reviews

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Panasonic — panasonic refrigerator not cooling since beginning

 Rajarshi2730 on May 10, 2018
Dear sir,
I have purchased panasonic refrigerator (Panasonic_nr-a195rgp), on 1st june 2017, vide invoice no ri-607/17-18, dated 1-june-2017 from bsds distributors (O) pvt. Ltd, cuttack, odisha. Since beginning cooling of the refrigerator is very less and the contains getting spoiled. I have made several complains, but not been attended properly. Your service people comes and just defrost the same and escape away. Last time mr. Prasad of your cc dept. Contacted me and send service engineer. They have taken temperature of the refrigerator and commented it's a manufacturing defect and escaped...
Complaint comments  Read comments Complaint category Refrigerators

Panasonic — 55 inch 4k uhd tv

 melaram garg on May 9, 2018
Respected sir/mam

I am mela ram garg, i am regular customer of pansonic brand i bought 55 inck 4k uhd led t. V. 55’’ led th-55dx650d from shree govindam 40-d-block sri ganganagar rajasthan india 335001 on[protected] with invoice no.188. They given me in writing warrenty for 3 years. My led is not running properly from[protected] for this purpose i lodge a complain on custome care with reference no. R[protected] at 6.22 pm. After that service center executive told us that the pannel of led is defective so that he raise a complain to change the screen after that screen in not avilable...
Complaint comments  Read comments Complaint category Appliances

Panasonic — panasonic irresponsible and negligence in service of panasonic and question mark on quality of panasonic brand

 raka788 on May 8, 2018
Sub. : question mark on quality of panasonic brand
Ref. : purchased two panasonic window a/cs.

This is to inform you about some discrepancies have been found in your service of panasonic -
1.in a very short period i. e., completion only 2 (Two) years from date of purchase - pcb & display board both are not working?
2. Gas is leaking each year inspite of blue coating in panasonic a/c, which puts a question mark on quality of panasonic product?
3. We are facing regular problem in panasonic acs since the date of purchase till date (Available all the evidences)....
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — many times complain but not solve

 Mtyagi46 on May 7, 2018
Had made a many times complaint regarding the dysfunctioning of the ac's i had bought a[protected] your co. Intimated me the contact number of the authorised officer of the company for resolving the issue. The number provided to me was[protected]. When i told about the issues to the said person, he promised to send the service provider to solve them and assured that each and every ac would be checked thoroughly and all issues will be fixed be it gas leak or any other problem.

But, the service provider who visited the site, he analysed only one ac and said that the gas.
without...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — irresponsible and negligent service of panasonic ac

 khanna92 on May 7, 2018
I, being a consumer, writing this mail to bring to light the PATHETIC SERVICE REDRESSAL THAT I AM FACING WITH MY PANASONIC AC.

Since your system can update you that I had earlier written of how my complaint wasn't being resolved by your service agency even after 30 hours.

I HAVE A PANASONIC INVERTER AC WHICH DOESN'T COOL. SO I DID DO A SELF ASSESSMENT TO FIND ERRORS AND FOUND THE A.C. HAVING THE FOLLOWING ERROR :

F-90

The series of incidents go as follows :

1. My call to the TOLL FREE HELPLINE was made on MONDAY, 30TH APRIL...
Complaint comments  Read comments Complaint category Appliances

Panasonic — unsatisfying product and service

 MusLaroia on May 6, 2018
Had made a complaint regarding the dysfunctioning of the ac's i had bought a year ago and your co. Intimated me the contact number of the authorised officer of the company for resolving the issue. The number provided to me was[protected]. When i told about the issues to the said person, he promised to send the service provider to solve them and assured that each and every ac would be checked thoroughly and all issues will be fixed be it gas leak or any other problem.

But, the service provider who visited the site, he analysed only one ac among the 13 and said that the gas has to...
Complaint comments  Read comments [2]Complaint category Products & Services

Panasonic — panasonic eluga 4 mobile

 Datta Kumbhar on May 5, 2018
Respected,
I had purchased panasonic eluga mobile six month before online through snapdel now from last 15days its not charging so now its very bad service provided by panasonic to me, which lost entire trust on panasonic i am trying to reach care center but there is no any authorised service center i have to access... Please provide me center detail otherwise i will file a case against panasonic company in consumer court...
Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Panasonic — r140418857172-panasonic tv

 nithin07 on May 1, 2018
I had raised a complaint to repair my panasonic tv on april 14th and till now the tv issue is not fixed.

Today the panasonic service department has confirmed they can neither repair or replace the tv as its is more than 5 years old.

Panasonic customer care is the worst customer care support i have ever experienced in my life, i have been through all your technical staffs within this 15 days.

I need a written confirmation from your that "panasonic product will become end of life in 5 years, neither you can repair or replace the tv after 5 years"...
Complaint comments  Read comments Complaint category TVs

Panasonic — gst charged @28% on the spare parts of panasonic automatic washing machine

 Jayee.arg on Apr 30, 2018
Dear Sir/Madam,

This is to inform you that your service partner, M/s Instant Solution Point, Gurgaon had charged 28% GST on the Sparepart for Panasonic Washing Machine. I had enquired with them to understand why they are overcharging but couldn't explain the reason.

Refer attached invoice. This is totally non-compliance as per my information.

Kindly look into this case and resolve the issue here.

Thanks & Regards,

Praveen Garg
[protected]
46-C, Apna Enclave, Gurgaon...
Complaint comments  Read comments Complaint category Washing Machines

Panasonic — refrigerator

 Tariq Ahmad Parray on Apr 29, 2018
I purchase refrigerator 5/04/2018 when i torn off packing of ref. The compressor of ref. Totally damaged. After two days 14/04/2018 service man comes to my home and comment for replacement and after that service center request for extra amount for replacement charges, freight charges etc i call several times (Tool free no. [protected]) but not responding till date 29/04/2018. No replacement, no warrant, no service just like chinese item....
Complaint comments  Read comments Complaint category Business & Finances

Panasonic — panasonic cube air conditioner

 Shubhayu Chakraborty on Apr 21, 2018
Dear sir.
I am shubhayu chakraborty, register mobile-[protected], within warranty, machine, problem - not start compressor, your service engineer not attend the complain till now. Complain date 16.04.2018.
1st time come your person and tell me capacitor defective 40+2uf/400volt ac but till now he did not attend and rectify the problem. Till i am suffering the problems. Pls. Attend as early as possible. I am not happy your service. For last 5 days i am suffering the problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — split air conditioner - gas leaked within a year

 Rajesh Nataraj on Apr 20, 2018
We had purchased a Panasonic Split Air conditioner last year on 8th April 2017 from Girias 100 Ft. Road Indira Nagar Bangalore.

Model CU-US18SKY-1 / [protected]

We had used the air conditioner last year after it was installed and it was used hardly for some 20 - 25 days during April - May 2017.

This month when we started using the AIRCON for the first time, we realized that something was wrong as the cooling was not happening. We stopped using the system, unfortunately since we were out of town we could not register a complaint.

I registered...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — re: installation of 2 normal split ac 2 tones

 Ashish Thard on Apr 20, 2018
Ref: model no. Cs-sc24sky5

Dear sir/madam

In replace of my 2 old lg split ac -2 tones, purchased 2 split air-conditions on 17.04.2018 from m/s. Khosla electronics pvt. Ltd., dalhousie branch, invoice no. 02924/1819/00519 and 02924/1819/00522. Panasonic installation person came to install the ac but denied to install it and told that i have to place all the cable wires, copper pipes and waste pipes from the beginning as new and for the purpose i have to brake my 2 room’s whole wall and given me the quotation for charges that will levied. I didn’t agree with him...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — basic wet service of my split-ac not done

 alokdavesar on Apr 17, 2018
Sir/madam,

Even though i bought your premium model of split ac (Panasonic), you are not able to provide me the basic wet service of my ac when i am ready to pay for it. Given you repeated reminders but you are not responding. Therefore if you donot come and complete my wet service of ac then i will have no other option but to approach the consumer court. I have sent an attachment of my purchase slip. My e mail id is davesaralok@gmail.com and my name is alok kumar davesar and mobile no. [protected]....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — panasonic 42 inch led tv - display issue

 accts324 on Apr 17, 2018
I have purchased a Panasonic 42 inch LED smart tv on 20th February 2018. After using it for a month the TV got some display issue. I immediately contacted the dealer from where i purchased the TV and they raised a complaint with Panasonic regarding the same(Reference No : R[protected].

The technician visited my place and checked the TV and said that the display is broken and you will have to get a paid replacement for the same.

i was watching the TV when this display issue happened and there was no physical damage from our end but still i was told that the warranty...
Complaint comments  Read comments [1]Complaint category TVs

Panasonic — reimbursement

 paramvirsingh68 on Apr 16, 2018
Few weeks back i purchased a new panasonic 32' tv in exchange of my old tv of 56'. The customer care in-charge of panasonic at bhadson road patiala, punjab, advised me to exchange your old tv from a prescribed show room at sirhind road in patiala with 4000 deduction. I purchased a new tv from the said show room but the owner of the showroom, in contact with the customer care, told me that he can reimburse only 2000 rs. And you get the remaining amount from the customer care.

When i contacted him he asked me that he would send the money at your residence. But when after many days i...
Complaint comments  Read comments Complaint category TVs

Panasonic — battery problem and headset problem

 Mahnoor Shawl on Apr 14, 2018
I m mahnoor shawl from srinagar i have purchased panasonic p99 mobile on december 2017 so i have battery issue and not working in headset. Battery is not charging good many time going to full charge like 3- 4hrs so, what can i do my phone i can go for sevice centre but they are like an # because my phone problem is one and they are returned to my phone many problem like no working of my headset...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Panasonic — replacement of faulty tv with new one

 dinavahi64 on Apr 11, 2018
Dear sir,
I am an old client of you vide my earlier ticket no: 1314646 dated 12-jan-2014 regarding service problem of eureka forbes vaccum cleaner and thank you very much for the service rendered. Now, recently, on 10-march-2018, i have purchased a smart tv, make panasonic, and model no: 49cx700d. On installing and switching on the tv, we found a vertical line on the centre of the screen. On asking about it, the sales person said that it must be for separating the double pictures or other wise due to non updation of the app on tv or it may go-off after 3-4 days of use. Even after 4 days...
Complaint comments  Read comments [1]Complaint category TVs

Panasonic — un-professional approach by service engineer during ac service

 Pramod2018new on Apr 11, 2018
We purchased two windows ac (Serial # [protected] & [protected]) in 2017, with extended warranty, and three free ac service during extended warranty from vijay sales, laxmi nagar, delhi.
We logged the service call and mr. Wasim from appserve appliance pvt. Ltd came for servicing on 5/4/2018. Inspite of informing him that the said acs were in extended warranty, he refused to service them unless we pay up-front to him. He charged rs. 708/- towards service of 2 windows acs. During service time my wife was alone at home.
In the evening on 5/4/2018, i noticed that vent leaver of one of the...
Complaint comments  Read comments [1]Complaint category Appliances

Panasonic — inverter ac

 shravika Reddy on Apr 7, 2018
We bought inverter model ac 2 years back it was told that warranty includes compressor for 3 years, but now they said some board in the compressor is problem and that doesn't cover under warranty. They say it costs 15000 for a new board and its just 2 years since we bought one. What is this poor quality product? Does that hold a warranty? Do clarify this issue soon...
Complaint comments  Read comments Complaint category Appliances

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