Panasonic India Complaints & Reviews

2 NOS. OF 15W LED PANEL LIGHT GET FUSED WITHIN WARRANTY PERIOD.
therefore please get them changed as soon as possible

Got panasonic fridge 2 years back.The compressor is said to be not working.Its been a month being bounced here and there and still no sign of repair. Worst customer service so far. Should have gone with Samsung.

Refrigerator Direct Cool NR-A222LTMG4 was a faulty product sold to us. Hence, we registered a complaint after couple of days o[censored]sing. Purchased on[protected] and first complaint registered on[protected].
The technicians, service centre as well as the ASM if Panasonic company have made bogus claims and have denied repairing the product under Warranty. Pressuring to pay a repairing bill cost which is half the original amount of the product.
Very dissatisfied with the product as well as malicious intent of respective employees in play.

I have purchase a washing machine of pannasoni and i have extend the warranty of machine but the the owner of shop where I have purchase is not taking seriously my complian

I have purchased refrigerater of Panasonic REF347RSX1(1) On 04/12/2018 From Aarcee electronicsbut on 26 th may it stops working .after lodging complaint their technician visited three to four times .they sort problem of PCB & told me to pay Gas refilling charges Rs. 2800/- & PCB Charges 5000/- due to my need I become ready to pay that amount .
Technician fitted PCB & very next day it stops working once again means in last two month fridge was work for few hours only
now technician tells that PCB is unable to get repaired sonow what should I do because i have already make payment of 7800/- to the technician of co

Date Of Purchase: 21 March 2022 from Khandelwal Distributors, Civil Lines, Bareilly - 243001, U.P., India. I'd complained many times (6 Times) to customer care regarding this issue, technicians are worst they don't know how to solve the issue (fresher and senior both). I'm Attaching the video of the case. Please Replace this unit as this unit is not up to the mark.

It's been 20 days and panasonic is not able ro fix its fridge. At the time of sale Croma sales team told me you will never face any issues with after sales service. Now, I am stuck with this non working refrigerator. I am sick and tired in doing follow up calls with panasonic. Please for God sake fix this machine or take it back and return my money. Now they have stopped picking my calls.

I had purchased Panasonic 1 ton 3 starwi-fi inverter split Air Conditioner, model no. CS/CU-SU12XKYWA, White on[protected] from Amazon.(sold by DawnECH Electronics Private Limited). Now there is problem in Compressor as no cooling is being received. I had submitted the complaint on Panasonic customer care on[protected]. But till now, fault is not get rectified inspite of calling Panasonic customer care too many times. Technicians working for Panasonic Company is not interested to rectifify cooling problem the fault as Panasonic Company gives one year Warranty on compressor from date of purchase. This one year Warranty on compressor doesn't meaning for customer. Money spent on purchasing AC going wasted. Purpose of getting cooling from AC is not fulfllled after installing Panasonic 1 ton 3 star wi-fi inverter split Air Conditioner

JOB ID: R[protected].
I requested for Refrigerator Repair-insufficient cooling. The service engineer visited twice and filled the gas and repaired. But the problem of insufficient cooling remains. Again, I have requested for service today, kindly look into the problem with an well trained and experienced engineer of the company.

I sincerely hope for better solution as soon as possible.

Email Id: [protected]@yahoo.com

I have purchased ac just in March 2022 three month before. New ac not working properly error is 11 H. 5 times repair but solution is still pending.

I'm purchased 6 panasonic split AC in 1st month of installation I'm facing the gas leakage issue and technical issues in acs for that's issue I'm trying to reaching out panasonic service centre team they trying to manipulat me saying we will come and resolve your problem asap but they didn't come also I'm trying to reach out panasonic customer care they are also manipulat me and cut my calll

They ac still worthless for me 🥲

I bought a AC on 29 Dec 2021 from Sathya Agencies Mayiladuthurai, Tamilnadu. presently, AC is not working properly and if full day working but not yet cool the room. So i applied a complain for that and they said the outdoor unit is not good and gas leak found. they did not provide me the good product at all. its worst performance.

I booked a AC on 5 June 2022 from great eastern and they installed the ac after some day. But the ac is not cool the room. So i applied a complain for that and they said the outdoor unit is not good. So What I do I give 40000 rs but they did not provide me the good product at all. And the service company is also not good.

I bought panasonic ac from Amazon in march 2022, but the AC is not working effectively. It is not able to cool the room and even if the AC runs the entire day, the room temperature hardly changes.
I have lodged a complaint multiple times but the issue is not yet resolved.
This AC is defective and I want to get it replaced asap

2 units of 2 Ton 4 Star Inverter ACs purchased and under warranty. One Unit is working fine but the 2nd unit is giving trouble repeatedly. (Only hot air after a few minutes or sometimes from the beginning itself !) Engineers have visited at least 4 to 5 times and each one passes the buck on to a senior technicians visit. One says we don't know how to operate the Unit !!! Another says "Gas has leaked" then the "senior" engineer comes and says the Gas is absolutely fine !!! This blame game is going on and on. In the meanwhile with no solution. They have absolutely no clue or product knowledge ! This is not expected from an internationally reputed and respected company who we chose to do business with instead of many other established brands in the market.

I purchased Panasonic AC from Vijay sales Tilakroad, Pune on 01-May-2022.
The installation was done on 7th May 2022. Till 3rd June 2022, AC was working good however for some reason, AC cooling is not happening as expected from 4th June 2022.

Panasonic AC has not even completed 1 month of installation however now not working as expected.

Please investigate the issue and replace the faulty piece under warranty.

Regards,
Sachin Aslekar
Shriniwas, 721/2B, plot no 16, Navi peth, Pune 411030

I bought Aircon Split AC, Model No. CS-S18RKY, SERIAL NO.[protected] and [protected] on 06 April 2016.

Company engineer visited on 21 June 22, vide service request no R[protected]. we had paid iNR 500+ Tax. It was diagnosed by service engineer error H-59 . Requested sensor have to be replaced in two to three days. After chasing with your customer care, it was told your service request has been cancelled with out assignment of any reason.

When i bought this AC, I was told its compressor having 10 years warranty. When I interacted with Area Sales Manager ( ASM), they informed me this parts is not available in India due to the said model is not in production.

Please help me out to get replacement of sensor or any parts for model as mentioned above, if company is giving compressor having 10 years warranty must have to maintained spare inventory upto 10 years. I had spend 50k on purchase of item from reputed company.

I purchased Panasonic 1.5 Ton split ac on 26th May 2022, They delivered 2020 model which was 2 years old with a different model number than the 1 that was in the bill, Now that I have pointed this out they asked me to come all the to warehouse to collect the model that was in the bill, when I brought the replaced model home, to my shock the model year has been erased by the team and delivered. This is an unethical business practice by the team

Hello

We bought the following washing machine in 2016 from Ramesh Corporation, Ahmedabad:
Fully automatic front load, 6kg
Model no: NA-106MC1L01
Serial no:[protected]

It stopped working in 2019, wherein we called the toll free no[protected] and they sent in an engineer who checked it and said it needs a motor replacement. We kept calling them and they eventually said that the part is not available at the company.

We bought another machine in the meantime, planning to get this fixed eventually.

This month I called the Panasonic toll free no and they duly sent me an engineer who checked the machine and then made a phone call in front o[censored]s and asked if the motor is available at the company and he told us- yes, it is available. That they will then take the washing machine at their service centre and repair it.

It is now two weeks of calling and following up, eventually speaking to the manager, Mr Patel, I was informed that the product has been phased out and the part is unavailable and will never be available.

However when I mentioned that the product motor must be under a warranty, he did the due diligence from his end and I eventually received a call saying, yes, the motor is under a warranty and that they have requested for the same from the company. Mr Patel has been very responsive and helpful with the matter, however, nothing is moving to get the machine fixed.

There is no confirmation if the part is available. There are conflicting statements about the same. Say, why did the technician tell us now, after making a call, yes, the part is available and for 6000 Rs?

We were not given this clarity in 2019 either, which is why we kept the machine for we were under the impression that it can be fixed.

What do we do with the machine now? It has hardly been used for 3 years and does not deserve to go to e-waste. How can the parts be unavailable within three years o[censored]se? Machines last 10-15 years even if the model is phased out.

When I called the toll free no again, they want to set up a new call and send a new technician, who'll charge a new service fee, not repair the machine and close the call on their own!

I sent an email to Service.[protected]@in.panasonic.com a weekago, but had no reply.

I do not know if the complaint here will be heard anywhere, nonetheless I am trying to see if it generates a response for closing this matter.

Regards
S. Bhargava

I had ordered the panasonic split ac from flipkart on 30th March.Installation was done on 8th April.I had a technical issue as soon as i switched on the ac, it showed H11 error.so i requested for assistance from panasonic.they responded by sending a technician in a few days, and he told the query will be resolved asap. But as requested I waited 10 days for my ac to work in this hot summer with 42 degrees.A technician comes and says that the earlier fault found by the earlier technician was not correct, there is a new fault.it took them 15 days to find out the fault.
Now its been 20+ days and i am still waiting.
Pathetic service as i just bought this ac 2months back only and i had high hopes from panasonic.
JOB ID : R[protected]