Panasonic — Air Conditioner Split

Address:

Panasonic India Pvt Ltd Gurugram Haryana

Subject:-Complaint Regarding Defective Air Conditioner (Split) Bearing Model No.CS-KU12VKYF purchased vide invoice no.G-10119 Dated 13/05/2019.
With Reference to the above cited subject matter this is for your kind information and necessary action that I have purchased Air Conditioner (Split) Bearing Model No.CS-KU12VKYF vide invoice no.G-10119 Dated 13/05/2019 from Panasonic Authorised Dealer M/s Bholi Brothers, Hall Bazar, Amritsar, Punjab and the same was installed by the company Authorised Engineer on Dated 14.05.2019 .After one week of installation of above mentioned Air Conditioner I found that the Air Conditioner is not properly working and not even cooling the room properly as per temperature set on Air Conditioner. Without any delay I have made complaint to concerned Service Provider of Panasonic Company. Engineer of the company visit in my house to check and repair Air Conditioner. The Service Engineer told me that Air Condition checked and reset the electronic setting of cooling points and further said that now the AC is properly working and on assurance of Service Engineer I have signed the memo. of repair. Now after few weeks of service there is again problem of cooling of Air Conditioner and the previous problem of not cooling still exists. Then I have felt mentally harassed from the companies attitude regarding my grievance and break my trust on Panasonic Company. Again and again I requested the company for replacement of defective AC instead of repairing it. I have purchased above mentioned new Air Conditioner spending of total sum of Rs 33000/- .Even spending such a large amount on Air conditioner of Panasonic Company I have faced Mental Agony and harassment from Panasonic Company.

I have called several times on the Customer Care Numbers for registration of my complaint regarding defect in AC and replacement of the same and detail of Customer Care No. and Date of registration of complaint /No. is mention below:

Sr No. Customer Care No. Complaint No. Date of Reg.
1 [protected] R[protected] 16/08/2019
2 [protected] R[protected] 17/08/2019

I have called again and again on these above mention numbers but the Company Executives on the line attend my calls but fails to sort out my grievance.
Keeping in view the above stated facts the necessary action may kindly be taken and Replacement of Defective Air Conditioner supplied by the company. Otherwise I will knock the door of Hon’ble Court for the interest of justice. If any more information required please call me on my no.[protected]

Name:Vishal Sahni
H No.1048, Railway Gali,
Bharat-Nagar, Batala Road,
Amritsar. Punjab