Panasonic — Bad customer service experience

Address:

Thane, Maharashtra, 401107

I bought panasonic plasma 3d tv from croma on 30june13 with the price 55000/-. This product was given with 3 years warranty. Last year in 2015 my tv stopped working, this was in sometime nov/dec and it took a complete month to resolve the issue. Engineers had to come 3-4 times to fix the issue and finally it got resolved. During that period, i made a complaint of the unsatisfactory service that was given by the panasonic team.
Now after 4 months, again my tv is not working and it is giving me the same problem as it was earlier. The engineer came twice and each time he visited he replaced one part of my tv and each visit took around 2 weeks. After his 2nd fix, the moment he left, it again stopped within 20-30mins. This time, he said i will take your tv along and will do a close monitor. He took away tv and kept it for him for about 6 days and this time, when he came he said, there was some leakage which is fixed now and now there won't be any problem. Within 24 hours it again stopped functioning. I have been requested them to do a replacement because this is not working at all, i have to spend the entire day at home in order to attend their engineer. I'm a working person and for me to be at home is very difficult. I'm single staying along so i cannot make any adjustment as well. Since last few months i have been tortured with these guys, i had to lots of follow-ups, they are sometimes not responsive they don't even pick calls. All this is really very frustrating. I don't want to make any decision whether panasonic should exchange my tv or they should repair my tv, the only thing i would like them to do is stop frustrating their customer and take a quick decision in help resolve their problem.In today's faster-moving world, the way this issue is been treated is not acceptable. I had to compromise a lot in order to cooperate these guys and their timing. I have taken multiple offs just because of this stupid reason and after doing all this my tv issue still exists.