Panasonic — Complain against Panasonic Service Centre

Address:

Kolkata, West Bengal

Dear All, Hi, this is Akansha from Kolkata. West Bengal. Kindly note that I had purchased a Panasonic mobile (Eluga I) on 23rd Jan' 2015 & in not even been six months, it went dead. The mobile suddenly got off while I was using it. On 28th May' 2015, I had submitted this mobile to the Services Centre named Karbonn Mobiles located at Gariahat, Kolkata, West Bengal (Contact No. [protected]). The person in the Service Centre told me that they will have to send the mobile phone to their head office in Delhi for repair & it will take around 20 days to get it repaired. The Job sheet number for my handset is KJASPWB030515K4235. After 10 days when I called, I.e., on 8th June' 2015, the mobile phone had still not reached the Head Office in delhi. I was told that they are checking & will get back to me in an hour. But I did not receive any calls from them. Next day when I called them, it was cleared that the mobile had reached the head office on 9th June' 15. When I asked what where they doing with the mobile for about 12 days. They (Mr. Mondal) had no answer. However, they gave me the number of head office (Contact No.[protected] to talk. When I called the head office they said, they confirmed that they will take 20 days to repair. Since the mobile reached the head office on 9th June' 15 so 20 days henceforth. When I asked them that I had submitted the mobile on 28th May' 15 & what took them so long to courier, so the head office tells me that they have no idea about it. (I don't know what is the purpose of a head office, if they don't know about their corporate offices ??? how can they call themselves head office ???) When I call the Service centre in Kolkata, all that Mr. Mondol (Contact No. [protected]) can say is the Mobile is with Head Office & we don't know when will it get repaired. It was the service centre in Kolkata where the mobile was submitted but are least interested to find the status of the mobile & to complete a job which was taken up by them. They are least interested to even answer my questions properly. Now since it is more than 20 days, the head office (Contact No.[protected] still cannot give me any proper status of the mobile, neither they are able to tell me the problem of the mobile. After calling 3 times today & the call was transferred to their manager, none of the managers had time to talk. The manager (Mr. Sumit Saha & Vineet Khewal) were busy. The other customer care representative is not being to solve my problem or at least give me the status & details of the problem the handset has, hence I was forced to write this mail. It has been more than a month & all they can say is I can understand your problem but do nothing about it. I have called uncountable times but still could not talk to the Manager. The call is transferred but the manager never picks up the call. Kindly provide a proper resolution.