Panasonic — Complaint about New LED TV

Address:

Gurgaon, Haryana

I have purchase new LED TV 42 Inches from Vijay Sales on 23rd Aug '15. We have requested installation of TV on sat/sun or after 7 pm as we both( husband & wife) are working. We also purchased revolving stand sold by Vijay sales. Panasonic engineer visited our place after 2-3 days during the working hours and open the LED TV from the boxes for installation, however after confirmation from my side on revolving LED stand to be installed instead of stand which comes with LED he told me if we fix this Panasonic LED stand than we will not be able to fix the revolving LED stand so please get the revolving stand fitted from the company you purchased . Post one day revolving stand & LED was installed by the guy from stand company . Once we reached home in the evening we found scratches/patches on the frame of the TV. We received the call Panasonic call centre about LED feedback, on which I updated about scratches on frame of LED. We received service request no R[protected].( 28th Aug)Post that engineer was trying to reach us unfortunately we were out of station due to death in our family, and we were out of station from 28th Aug to 31st Aug '15. I think on 1st Sept Engineer visited our place and asked question regarding who has installed our LED and because of installation all this issue has happen and he clearly refuse to do anything on issue and close the complaint. After not receiving the response from Panasonic to complaint we visited Dealer( Vijay Sales) and dealer service team has again register the complaint with Panasonic team Complaint No R[protected]th Sept). I have received call regarding engineer visit again however no one turned up so far. Today when I called Vijay sales customer team they are refusing to do much and said we will ask Panasonic team to visit and do something. Not received any concrete solution so far