Panasonic — Complaint against service centre at Thiruvananthapuram Kerala

I am a regular customer of panasonic, i uses many products of panasonic because of quality of your product . But I think you cannot keep the quality of service. I think this because of one incident. I purchsed a Fidge with product code NRAH181MT1N few years back. The cover of Freezer broken when we open it. then I reached the Panasonic Service Centre, Pixels Panasonic Service plaza TC 14/431, Planthara, Opp: AR Police camp, nandavanam Road, Thiruvananthapuram in november 2015 and order the freezer door of the above product Code. But i received till date. I went there many times, call them many times but they says different reasons - shipping problem, delivery problem etc. I dont know what is the exact reason The said they will call me .But till date they did not reimidedwith even a phone call. It is inconvenient to work with the fridge without the door. I think i get a positive response from your end.
Sibi sebastian, pothencode, Thiruvananthapuram, Kerala - Mobile No. [protected]