Panasonic — Defective ac

Address:

New Delhi, Delhi, 110070

Hello,
I bought a panasonic window ac 1.5 tonne on 22 feb 16 from vijay sales. The ac from the begining had an issue of sound. I registered a complaint (R[protected] and after multiple number of phone calls that i had to make, the technician came for survey. He gave the reason that the sticker on the front panel is causing the sound and hence removed it. But still the sound persisted. I am still not satisfied with the product and even the cooling of the ac is below expectation. So again i registered a complaint for insufficient cooling (R[protected]. This time around again after multiple number of calls, the technician came and he found the lever for inlet broken which was the reason for sound during operation. They checked for the grill temperature. After setting the ac at 19 degrees, the grill temperature came to 13.5 degrees after 45 minutes of operation and they claim it to be working fine. But as a costumer, i find this extremely poor functioning as my room temperature doesn't have any significant improvement. As a costumer, having so many issues like broken lever and insufficient cooling that too with a brand new ac is really disheartening. I would like to get the ac replaced.