Panasonic — Faulty Panasonic LED TH42A400D TV

Address:

Ghaziabad, Uttar Pradesh

This is a distress mail ...I bought Panasonic LED TH42A400D TV from Vijay Sales Indirapuram, Ghaziabad (UP) on 22/10/14. On 22nd February 2015 the TV went blank all of a sudden & the complaint was registered immediately with Panasonic customer care, request no R[protected] on 22nd February 15 itself. After repeated follow ups with Vijay Sales & Panasonic Service Center the TV was repaired only on 28th February evening (6 days) after changing some spare that too after taking the TV to their service center though being in warranty i insisted to replace the same which they denied. Again today 11th March the TV went blank and after contacting Customer Care & Vijay Sales they are again insisting to get the TV repaired to which which i don't agree at all & insist on the replacement immediately with out any further delay. When my wife contacted customer care the behavior was very rude & the person disconnected the call, which is not expected from Panasonic India. We have been going through a mental stress & in case the issue is not resolved immediately will go the consumer forum for the redress. Shalabh Srivastava Flat No 506 Tower 16 Orange County, Indirapuram Ghaziabad (UP) # [protected]