Panasonic — Ignorance by service department of panasonic even after repeated approaches for rectification of defective product

Address:

560047

Sir i had purchased a led panasonic tv from girias richmond road bangalore, and also insured for another year 2016=17, last month all of a sudden the speaker gone out. We registered a complaint through customer care and also through face book, it took a weeks time to send a mechnic. One individual from your company came and told that the speaker has gone out and it is chargable and demanded rs 1800/- as service charge, and i requested him to bring and replace it, he went back and did not respond again on repeated reminders another engineer was sent who inspected the tv and conveyed that the speaker is ok and the mother board has become defective, which may cost more than rs 12000/-, i showed all the relevant papers and the insurcnce documents. For which he told that the insurance people will replace the defective parts and demanded rs 1800.00 as charge, and again after a couple of days i received a message from the customer care stating that the speaker is ready and arrange for the payment. I desperately just conveyed the feedback given by their engineers, and requested to do the needful, the very next day they have sent a message stating that your request r[protected]h has been cancelled due to reasons customer not available/reachable. Sir, i request you people to kindly take the issue seriously, we customers sacrifices most of our needs and arrange money for purchasing such items relying on the brands for people like us rs 60 to 70 thousands is a big amount, its being paid out of pension and hard earned money etc. But once the items are sold the employes and workers play with our emotions and they ignore the need of the customers etc, its almost more than 40 days. The tv is ideal hoping every day the company will send the mechanic and get it repaired. But no positive resonse, . I hope the monitering team will understand. . Like me their are many customers please take it serious and dont disapoint the customers. My tele no is [protected].