Panasonic India Private Limited — Service request no. For lcd/led is r[protected] dated 12.12.2015

Address:

Kolkata, West Bengal, 033

Service request No. for LCD/LED - R[protected] dated 12 December, 2015. Hi, I had made a complaint at your Call Centre on 12th December, 2015, about my Panasonic LED TV 42", Model NO. LED TH-42A410D, Invoce No. 5624/1516/01161, date of purchase 14/04/2015 from Khosla Electronics Pvt. Ltd., Kankurgachi Showroom, Kolkata, which was under the Warranty Period. Panel dispute, Black spots on the TV Panel and it is slowly increasing from day to day. I have been regularly following it up since then with your Customer Services, however till date the TV has not been repaired or replaced. The TV mechanic who did visit our residence, checked the TV and said that a part i.e TV Panel was to be replaced, but would take some time to procure. But till date the COMPLAINT, still stands as it is and there has been no action or solution provided from Panasonic. Every time that we phoned up to query on the status of the COMPLAINT, it was the same reply, 'No Part'. No doubt I got calls and false assurances from your Service Centre & Panasonic Offices at Kolkata, to inform me that my replacement LED TV has arrived at the Service Centre. However, after thirty days your Service Centre Associate informed me that the part i.e. TV Panel is not available, we will replace your TV with another TV model and for this I have to pay them an amount of Rs. 6, 100/- approx. to get the TV replaced. I was agreed to pay for the replacement, when the Panasonic TV was still in the warranty period. And as per your warranty the TV would be either repaired or replaced within the one year warranty period. It is now 1 month 9 days i.e. 40 days to be exact, since my complaint, and so far the TV has NOT been repaired or replaced. I am very very disappointed with the after sales services provided by Panasonic. I am asking for simultaneous quick & prompt actions to be taken for repairing OR replacing the TV. I am requesting you to kindly look into the matter and have the TV repaired or replaced, as is the standard procedure. As a CONSUMER, I have PAID AND fulfilled all the terms and conditions that Panasonic has put to us. WHEN IS PANASONIC GOING TO OBLIGE & FULFILL ITS PROMISES AS PER THEIR WARRANTY TERMS & CONDITONS??? The Panasonic tag line says – “A BETTER LIFE, A BETTER WORLD. SOLUTIONS FOR A BETTER WORLD.” You need to CHANGE this, so far Panasonic has NOT provided a better life or a better solution to me. Prasanta Ghosh, 17F, Sitala Tala Lane, Kolkata-700011, West Bengal, Ph. [protected]