[Resolved]  Panasonic India Private Limited — Service request no. For lcd/led - r[protected] dtd. 9/12/2015.

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.panasonic.co.in

Service request No. for LCD/LED - R[protected] dtd. 9 December, 2015. Hi, I had made a complaint at your Call Centre on 9th December, 2015, about my Panasonic LED TV 42", Model NO. LEDTH-42A410D, which was under the Warranty Period. The TV had stopped functioning, i.e. the picture quality was distorted. I have been regularly following it up since then with your Customer Services, however till date the TV has not been repaired or replaced. The TV mechanic who did visit our residence, checked the TV and said that a part was to be replaced, but would take some time to procure. But till date the COMPLAINT, still stands as it is and there has been no action or solution provided from Panasonic. In the meanwhile we have further signed up for an AMC for an amount of Rs. 13, 500/-, i.e. EWC - [protected] for Panasonic product - I4QCN06224, which is valid now from 14 Dec. 2015 upto 13 Dec. 2018. Every time that we phoned up to query on the status of the COMPLAINT, it was the same reply, 'No Part'. No doubt I got calls and false assurances from your Service Centre & Panasonic Offices at Delhi, to inform me that my replacement LED TV has arrived at the Service Centre. However, your Service Centre Associate had then informed me that to get the replacement TV, I would have to pay them an amount of Rs. 7, 100/- approx. to get the TV replaced. I was surprised that I am being asked to pay for the replacement, when the Panasonic TV was still in the warranty period. And as per your warranty the TV would be either repaired or replaced within the one year warranty period. I have paid an amount of Rs. 50, 000/- for the TV, this is including the exchanging of the Old LED TV. I would expect that the Panasonic TV would at least have lasted me for a period of 50 months, if not more. But the TV has not lasted me for 12 months. It is now 1 month 4 days i.e. 34 days to be exact, since my complaint, and so far the TV has NOT been repaired or replaced. Besides this, I still pay for the cable TV, which I am unable to use or view, as I do not have a functioning TV set. And due to the non-functioning of the Set Top Box, that too has got spoilt, for which I had paid Rs. 6, 000/-. Who is going to pay for these damages?? On 23 December, 2015, I was informed by your Customer Services Associate Abhishek, over phone and via email that we have to pay the difference amount of Rs.2, 911/- for upgrade model and I agreed to the same. The Demand draft for Rs. 2, 911/- was made in the name of Panasonic Mumbai, Demand Draft # 249909 drawn on State Bank of India, dtd. 5th Jan. 2016, in favour of 'Panasonic India Pvt. Ltd.' for Rs. 2, 911/- (Rupees two thousand nine hundred & eleven only), and was collected by your represented on 6th Jan. 2016, from my residence. This was also intimated to Abhishek via email as confirmation. I am very very disappointed with the after sales services provided by Panasonic. The replies to my complaint were prompt from your end. But it is NOT replies that I am looking for, I am asking for simultaneous quick & prompt actions to be taken for repairing OR replacing the TV. I received a call from Abhishek, your Customer Service Associate, on Sat. 9 Jan. 2016, at around 2.45 p.m. to inform that the replacement TV would be delivered at our residence on Saturday. And before it is delivered the concerned personnel would call and inform. However no TV was delivered on Saturday and no call received. As now i.e. today, I have received no intimation as to whether the TV would be delivered at all or it is on the way. I am requesting you to kindly look into this and have the TV repaired or replaced, as is the standard procedure. As a CONSUMER, I have PAID AND fulfilled all the terms and conditions that Panasonic has put to us. WHEN IS PANASONIC GOING TO OBLIGE & FULFILL ITS PROMISES AS PER THEIR WARRANTY TERMS & CONDITONS??? The Panasonic tag line says – “A BETTER LIFE, A BETTER WORLD. SOLUTIONS FOR A BETTER WORLD.” You need to CHANGE this, so far Panasonic has NOT provided a better life or a better solution to me. Yasmin Zafar Khan Al-Hudaibiah, B-11/ Flat No. 304 Millat Nagar, Near Lokhandwala, Andheri West, Mumbai 400 053.