| Address: | 411021 | | Website: | www.panasonic.com/in |
Hi,
I have purchased LED TV THL-32E5D on 13th Jun 2013 for 33, 000.00. LED's panel got damaged in Dec 2015, for which I have launched complaint C[protected] on 10th of Jan 2016. Company account show that panel is available however physical stock is not available. I have asked them to change panel and I am ready to pay panel cost to company.
However do to Non availability of panel company given me option to purchase new LED for which they are asking me to pay 16, 500 after depreciation of old LED and 17, 000 for panel cost. which is unethical as I will end up paying almost 33K which is costly than the new LED available in Market.
To provide above option they took almost 1 1/2 month which was mental harassment for me, as I have told company on first day itself that the part is damaged.
I need help:
1. Company should replace LED panel and take money. Or
2. Company should give me new LED with in exchange of old and will pay 17K for damaged part.
Also looking for compensation for mental harassment so company should not do this again with anyone. Was this information helpful? | 
