Panasonic — Microwave model number NN-ST266BFDG purchased on 02.11.2020

This is to inform you that we have purchased the panasonic microwave on 02.11.2020. Also have taken the extended warranty on it. Within a year we saw that there is lot of cavity on the roof top and in the front. This has happened because of faulty paint technique used by so called the brand company.

We have purchased the microwave from croma store located at palm beach vashi. We visited the store and launched the complaint. Croma store organized a technician visit. After few days we got a reply from the service centre that we have to pay Rs.2500 to get it corrected. When we said its under warranty and either you should replace it or do it for free they denied.

We spoke to Croma store they also pulled their hands from this.

In this entire episode neither Panasonic nor Croma was bothered about the customer. I have to keep following up.

The technician who visited the store told us its dangerous to use microwave in this condition and needs to be replaced and the service center replies us as confirmed by the technician its a physical damage.

Till now the issue is pending.

I will just lose few thousands to rupees but remember Panasonic is losing the trust and now I will not buy any Panasonic product and neither will recommend anyone.

Is this the way the to treat the customers.