Panasonic — Mobile Complaint

Address:

Chandigarh, Punjab

Sir I had purchased a Panasonic mobile phone from online shopping from snap deal on 12 Jan. 2015 it was a faulty product. i asked the company but they assured me that it will be resolved. Finally 09.07.2015 it stoped working. then i approached to the concerned service center at panchkula and returned same day but it was not working properly thereafter i again approached to the same service center and then the service center kept the mobile and sent it to the head office at Delhi. w.e.f.12.07.2015 we made so many request to the executive but they denied not pay any heed to my genuine request.. they making one pretext to other by saying that some part of the mobile is not available as and when they made available the problem will be resolved . But on 23.8.2015 at the service center as per the instruction of your service executive to the D.O. Letter. but it is highly surprising that the center center forced me to accept a old hand sets with different IMEI Number and which was in bad condition look wise . Sir, I had purchased a new hand set and if it is your fault then why I should suffer for the same. Sir, it is highly surprising that more than 58 days have passed neither they repaired the mobile nor they replaced the same . So, kindly request to you that please initiate proceeding against him on my behalf . Earlier some problem had occurred to me same type it was also solved by your god forum and my amount has been refunded in that case. Sir, today your executive said that you have to take the old handsets (as per his version it is "Kaam Chaloo"). Ranvir Mobile Solution Auth. Service Center 462, Near Truck Union, Near Gurdawar Sahib Village: Abheypur Panchkula Haryana 134113 Job Sheet no.KJASPHR01871PI12331 Date[protected] IMEI NO.[protected] Thanking you. Dinesh Yadav