Panasonic — Mobile phone

Address:	600061
Website:	Panasonic

Personal details:
Name: hariharan b,
Phone number: [protected]

Details of complaint

I have purchased panasonic p55 model mobile from snap deal on 22.02.2015 (Attached invoice).

I am using the mobile for the past 7 months.

Camera in the cell phone was not working since from the first month of purchase (Camera not working since march 2015 onwards).

It was showing “camera error”, cannot connect to the camera.

I have contacted panasonic customer care & they told it is the software issue & advised me to go to the service center & upgrade the software.

Based on their feedback, i went to panasonic service center in chennai - vettri cell care, t. Nagar, chennai –17 on 29.08.2015.

At the first instance of observation they also told the same thing as customer care people told, it is the software issue so i have handed over the mobile & waited for one hour.
Post sometime the technician said software is not getting updated and told he will check again and come back to me regarding the status of the mobile.. After that the service people told that there is some solid material inside the panel, so it will not come under warranty.

Then i told ok, i asked how much will it cost? They told they will check & confirm me.

Again after a long wait, the technician gave the mobile where the touch screen stopped working. I enquired what really happened to my mobile. They told the mobile is not working (Both touch and camera not working). Your service people are making your customer foolish and think they can do whatever they wanted.

They have also advised me to give the in the exchange for rs. 500 which is not there job assigned for.

Since yesterday i'm trying to lodge a complaint with panasonic customer care, the first level executive receive my call and being transferred to next level executive where there is no response from their side. They don't even attend the call from the customer. I was holding the call for 3 hours. This is the level of treatment being given to a customer which is not acceptable. I thought only service centre treat customer badly but even panasonic itself treats their customer very badly which cannot be accepted.

I had given the mobile for service to correct the camera issue but they have done some technical error which made touch function also not working.

I asked the person why it was done like that i told him to return the mobile as it condition i had given.

One senior technician came and fired me & my wife like anything used very harsh words which are not supposed to be used against any customer, he told to his receptionist to throw the mobile to me.

He told you can complaint to anybody, nothing can be done.

I told i cannot accept the mobile. After a long argument they have told me wait for some time, they have done some soldering work in the panel board but it was yielding any result. (Both touch and camera not working still).

After long wait for 4 hours in the service centre they told mobile is not ok & they need some more time to check and do something on the touch screen & assured to give me the mobile on monday (31/08/15).

My job sheet no: kjasptn090815pi365. Today[protected] i confirmed from panasonic customer care that my job sheet was closed on[protected] itself but no information from the service centre regarding my mobile even after repeated calling to them. Since monday (31/08/2015) i am following up with the service center but they are not giving any proper response till date and finally told they cannot repair the mobile phone and asks rs.9147 for repairing to be done.

After so many mails to panasonic, they have sent one contact details

Hi mr. Hariharan,

Thank you for contacting panasonic email help line support.

We would like to inform you we have forwarded your case to concern department and you will get resolution very soon.

We would request you to contact the below mentioned person for the better assistance in your case:

Name - hari hara subramanian (Asi)

Mail id - harihara. [protected]@jainaindia.com

Contact no - [protected]

Please feel free to get back to us for any further support.

Please contact us on voice support team at toll free number [protected]

Thanks and regards,
Neha
Panasonic helpline
But worst part is both e-mail id and phone number was not reachable.


They have provided with fake mail id and number.
Again after so many mails to panasonic, they have sent another contact details
Dear mr. Hariharan,

As we discussed my asm mr. Karthik will be in touch with

Dear karthik,

Investigate this case and share ur findings

Regards
Vasanthakumar. A
|regional service manager | south |mobile:+91-[protected]|

I promise, i deliver!

Jaina marketing and associates
(Customer service delivery)

I had given to united cell care at tambaram, chennai as per instruction given by mr. Karthik on 14.11.2015. Till date i haven’t got any update on my mobile status just sent quote for repairing, which was higher than the mobile cost.
I have told service centre kindly update me the status of my mobile whether it’s ready for collection from the service centre. Last time i visited on jan 23rd 2016 they said it’s yet to reach them, and it’s not yet repaired. Kindly let me know whether repairing is done and ready for collection from service centre ah?

That person name is praveen, his contact number is [protected] and told he would provide details of my mobile on 27th jan 2016. But he never called me back and nor attend my call to know the status of my mobile.

As on date i have not got any communication about my mobile nor returned my mobile back form united cell care, tambaram, chennai