Panasonic — panasonic ac split cs/cuyc18sky4 1.5 ton no cooling

Address:	560097
Website:	www.panasonic.com/in

Dear sir, madam,

I am a resident in bangalore writing to you about a complaint against panasonic. I am in great disappointment with the panasonic ac unit purchased back in 30th april 2017. Where we have had series of ac not cooling issues. This was brought up to panasonic notice immediately after few days of installation. Service tech people have come down from panasonic and checked the unit 5 times till 2nd march 2018 they have not been able to identify where in the product the problem lies all these months they used to fill the gas and say the issue is fixed but the issue never got fixed. Today 3rd march 2018, the technician comes and checks the indoor unit of the product for the first time and identifies that there is a leakage in the coil and tells me that they would replace the coil alone and should take care of the problem.

This is a clearly a manufacturing / testing defect on the panasonic part and panasonic should provide us a complete replacement of the ac indoor unit itself. But the person in charge at panasonic naveen (Service manager) and vignesh (Area manager for panasonic) doesn't agree to this and are saying they can only replace the coil unit which is nonsense. It was an issue at panasonic where they did not rectify the issue immediately after reporting this after installation o[censored]nit. It is very clear that we received a faulty product from panasonic.

This being an issue right from purchase and installation of the unit to till date, panasonic is not ready to understand the customer concern here at all. The unit is still under warranty which expires on 30th april 2018.

It is very disappointing to the kind of service i have received from them after purchasing their product. I would request you to please escalate this and take necessary actions on this.