Panasonic — Panasonic p55 novo 2gb | |||||
As i had purchase 20th Jan 16 from Amazon, in that Hands free is not working than after i was going to service station at Himalaya Mall, Ahmadabad, Gujarat your people are saying that we will replace this hands free but you are received after 12 to 14 days and there is no guaranteed that you are getting same Hands free so i just want to ask you if i am buying P55 Novo 2GB than why you should not provide me same mobile Hands free and 2nd thing i was getting this phone within 3 days and if i am facing problem with new phone your people are saying it will takes more than 10 days how it is possible?? Was this information helpful? | |||||
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Panasonic India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
My previous experience of purchase of Panasonic LCD 32" of trouble-free viewing forced my mindset to go for Panasonic LED. However, kindly peruse the following :
Purchased Panasonic A400D (TP) on 04.05.2015 from Snehanjali, Kandivili-(W), Mumbai -67 vide Invoice no. K500528S, dated 04.05.2015.
LED had on 14.05.2015 gone out of order with failure of LED panel, as informed by technician with very limited electronics knowledge & the same technician had asked for One Month for repair. I requested to give me replacement at the earliest. The LED is having problems time and again. Technician had also advised to get it replaced. In future what would develop is unknown.
On 16.06, the TV did not start. Complaint was lodged with the dealer and they informed us that technicians would visit on 17th. On visit by technician, on 16th itself he informed that the mother board is faulty and would take two working days. He was again asked to replace this ever occurring faulty set to which he replied that it is done only from Dadri Office and it is a lengthy procedure. The replacement of mother board would take at least a weeks time. On third day when the technician was contacted, he gave excuses of rainy season and asked to talk to Panasonic Dadri Office. The dealing executive at Dadri Officein formed and continued the technicians version of rainy season and it may take more than 10 to 15 days. However, there was yet to be a positive response. Blank screen continued to persist and stare at our faces. For a multi-national Co. seems it is very disgusting to even repair a new TV set becoming inoperative and cannot be attended by employed Indian technicians.
On 07.10.2015, LED again went bust with no on-screen reception. On complaint to Dadri office thro' mail, technician visited from Mumbai Service Centre and informed of LED panel failure again, since the last repair of June 2016. It was informed of replacement of LED panel would take 20 days subject to issue of new LED pane from Dadri Office. However after 10 days agony, finally repaired on 17.10.2015,
Numerous mails to higher authorities based in Chennai have fallen on blind eyes with no response at all. Dadri Office simply responds with their standard printed mails for customer pacification.
LED went defunct again on 04.02.2016, and there was no reception on screen. The TV stand by light was simply blinking and the agony had again started. It was requested that the faulty unit may be replaced, but the consumer is being harassed, for no reasons, with repeated earlier mails requesting for replacement. this being the fourth occasion the LED has developed snag despite replacing mother board, LED circuit twice etc.
For a giant multi-national, the behavior seems orthodox with employing and training Indian persons least bothered for customer satisfaction.
Does not Panasonic have reason for this repeated faults or are bent on agonizing / harassing customers ?
Does not Panasonic employ skilled and adapt technicians who would positively advise senior management officials of the recurring fault?
Is Panasonic devoid of technology failure to ensure trouble-free viewing being the democratic right of consumer?
Is there no team of experts in Panasonic to at least cater to such complaints recurring in nature ?
Through various of my dated mails, I have deeply expressed disinterest in using the product any more until replacement is ensured at the earliest. or GUARANTEE FAULT-FREE reception & viewing, this fault being fourth occasion in nine months since purchase.
Blatant lies are made by Dadri Office in conveying thro mail that service teams are en-route for repair job, but are unable to contact my given mobile no. I was never contacted on my given no. by any technicians of service center. However I did receive calls from Dadri office thrice and Mumbai office twice, for which I have saved the call records. My daughter had contacted Mumbai Helpline:[protected] ;[protected], on day of lodging the complaint - 04.02.2016 - in regard to which she was asked the visit would not be possible for at least two days. Name of Technician could not be ascertained. Hence your assurance of your technicians en-route and not receiving calls on given contact no. is totally incorrect.
Finally, technician visited around 12.30 hrs on 05.02.2016, and informed of failure of LED panel - WHICH IS FOR THE SECOND TIME IN THREE MONTH - ! it would take at least 20 days subject to receipt of spare from your Noida Centre.
Following are the complaint nos.
Complaint no C[protected] date 14.05.2015
Complaint no C[protected] date 19.06.2015
Complaint no C[protected] date 14.10.2015
Complaint no:C[protected]. date 04.02.2016
Hats off to Panasonic for using Indian soil for their expansion.
Very disgusting. God bless Panasonic.
Purchased Panasonic A400D (TP) on 04.05.2015 from Snehanjali, Kandivili-(W), Mumbai -67 vide Invoice no. K500528S, dated 04.05.2015.
LED had on 14.05.2015 gone out of order with failure of LED panel, as informed by technician with very limited electronics knowledge & the same technician had asked for One Month for repair. I requested to give me replacement at the earliest. The LED is having problems time and again. Technician had also advised to get it replaced. In future what would develop is unknown.
On 16.06, the TV did not start. Complaint was lodged with the dealer and they informed us that technicians would visit on 17th. On visit by technician, on 16th itself he informed that the mother board is faulty and would take two working days. He was again asked to replace this ever occurring faulty set to which he replied that it is done only from Dadri Office and it is a lengthy procedure. The replacement of mother board would take at least a weeks time. On third day when the technician was contacted, he gave excuses of rainy season and asked to talk to Panasonic Dadri Office. The dealing executive at Dadri Officein formed and continued the technicians version of rainy season and it may take more than 10 to 15 days. However, there was yet to be a positive response. Blank screen continued to persist and stare at our faces. For a multi-national Co. seems it is very disgusting to even repair a new TV set becoming inoperative and cannot be attended by employed Indian technicians.
On 07.10.2015, LED again went bust with no on-screen reception. On complaint to Dadri office thro' mail, technician visited from Mumbai Service Centre and informed of LED panel failure again, since the last repair of June 2016. It was informed of replacement of LED panel would take 20 days subject to issue of new LED pane from Dadri Office. However after 10 days agony, finally repaired on 17.10.2015,
Numerous mails to higher authorities based in Chennai have fallen on blind eyes with no response at all. Dadri Office simply responds with their standard printed mails for customer pacification.
LED went defunct again on 04.02.2016, and there was no reception on screen. The TV stand by light was simply blinking and the agony had again started. It was requested that the faulty unit may be replaced, but the consumer is being harassed, for no reasons, with repeated earlier mails requesting for replacement. this being the fourth occasion the LED has developed snag despite replacing mother board, LED circuit twice etc.
For a giant multi-national, the behavior seems orthodox with employing and training Indian persons least bothered for customer satisfaction.
Does not Panasonic have reason for this repeated faults or are bent on agonizing / harassing customers ?
Does not Panasonic employ skilled and adapt technicians who would positively advise senior management officials of the recurring fault?
Is Panasonic devoid of technology failure to ensure trouble-free viewing being the democratic right of consumer?
Is there no team of experts in Panasonic to at least cater to such complaints recurring in nature ?
Through various of my dated mails, I have deeply expressed disinterest in using the product any more until replacement is ensured at the earliest. or GUARANTEE FAULT-FREE reception & viewing, this fault being fourth occasion in nine months since purchase.
Blatant lies are made by Dadri Office in conveying thro mail that service teams are en-route for repair job, but are unable to contact my given mobile no. I was never contacted on my given no. by any technicians of service center. However I did receive calls from Dadri office thrice and Mumbai office twice, for which I have saved the call records. My daughter had contacted Mumbai Helpline:[protected] ;[protected], on day of lodging the complaint - 04.02.2016 - in regard to which she was asked the visit would not be possible for at least two days. Name of Technician could not be ascertained. Hence your assurance of your technicians en-route and not receiving calls on given contact no. is totally incorrect.
Finally, technician visited around 12.30 hrs on 05.02.2016, and informed of failure of LED panel - WHICH IS FOR THE SECOND TIME IN THREE MONTH - ! it would take at least 20 days subject to receipt of spare from your Noida Centre.
Following are the complaint nos.
Complaint no C[protected] date 14.05.2015
Complaint no C[protected] date 19.06.2015
Complaint no C[protected] date 14.10.2015
Complaint no:C[protected]. date 04.02.2016
Hats off to Panasonic for using Indian soil for their expansion.
Very disgusting. God bless Panasonic.
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Purchased Panasonic A400D (TP) on 04.05.2015 from Snehanjali, Kandivili-(W), Mumbai -67 vide Invoice no. K500528S, dated 04.05.2015.
LED had on 14.05.2015 gone out of order with failure of LED panel, as informed by technician with very limited electronics knowledge & the same technician had asked for One Month for repair. I requested to give me replacement at the earliest. The LED is having problems time and again. Technician had also advised to get it replaced. In future what would develop is unknown.
On 16.06, the TV did not start. Complaint was lodged with the dealer and they informed us that technicians would visit on 17th. On visit by technician, on 16th itself he informed that the mother board is faulty and would take two working days. He was again asked to replace this ever occurring faulty set to which he replied that it is done only from Dadri Office and it is a lengthy procedure. The replacement of mother board would take at least a weeks time. On third day when the technician was contacted, he gave excuses of rainy season and asked to talk to Panasonic Dadri Office. The dealing executive at Dadri Officein formed and continued the technicians version of rainy season and it may take more than 10 to 15 days. However, there was yet to be a positive response. Blank screen continued to persist and stare at our faces. For a multi-national Co. seems it is very disgusting to even repair a new TV set becoming inoperative and cannot be attended by employed Indian technicians.
On 07.10.2015, LED again went bust with no on-screen reception. On complaint to Dadri office thro' mail, technician visited from Mumbai Service Centre and informed of LED panel failure again, since the last repair of June 2016. It was informed of replacement of LED panel would take 20 days subject to issue of new LED pane from Dadri Office. However after 10 days agony, finally repaired on 17.10.2015,
Numerous mails to higher authorities based in Chennai have fallen on blind eyes with no response at all. Dadri Office simply responds with their standard printed mails for customer pacification.
LED went defunct again on 04.02.2016, and there was no reception on screen. The TV stand by light was simply blinking and the agony had again started. It was requested that the faulty unit may be replaced, but the consumer is being harassed, for no reasons, with repeated earlier mails requesting for replacement. this being the fourth occasion the LED has developed snag despite replacing mother board, LED circuit twice etc.
For a giant multi-national, the behavior seems orthodox with employing and training Indian persons least bothered for customer satisfaction.
Does not Panasonic have reason for this repeated faults or are bent on agonizing / harassing customers ?
Does not Panasonic employ skilled and adapt technicians who would positively advise senior management officials of the recurring fault?
Is Panasonic devoid of technology failure to ensure trouble-free viewing being the democratic right of consumer?
Is there no team of experts in Panasonic to at least cater to such complaints recurring in nature ?
Through various of my dated mails, I have deeply expressed disinterest in using the product any more until replacement is ensured at the earliest. or GUARANTEE FAULT-FREE reception & viewing, this fault being fourth occasion in nine months since purchase.
Blatant lies are made by Dadri Office in conveying thro mail that service teams are en-route for repair job, but are unable to contact my given mobile no. I was never contacted on my given no. by any technicians of service center. However I did receive calls from Dadri office thrice and Mumbai office twice, for which I have saved the call records. My daughter had contacted Mumbai Helpline:[protected] ;[protected], on day of lodging the complaint - 04.02.2016 - in regard to which she was asked the visit would not be possible for at least two days. Name of Technician could not be ascertained. Hence your assurance of your technicians en-route and not receiving calls on given contact no. is totally incorrect.
Finally, technician visited around 12.30 hrs on 05.02.2016, and informed of failure of LED panel - WHICH IS FOR THE SECOND TIME IN THREE MONTH - ! it would take at least 20 days subject to receipt of spare from your Noida Centre.
Following are the complaint nos.
Complaint no C[protected] date 14.05.2015
Complaint no C[protected] date 19.06.2015
Complaint no C[protected] date 14.10.2015
Complaint no:C[protected]. date 04.02.2016
Hats off to Panasonic for using Indian soil for their expansion.
Very disgusting. God bless Panasonic.