Panasonic — Refrigeratior DOOR is defective - Opens and does not STOP till it's BANG

Address:

New Delhi, Delhi

We had purchased Panasonic Refrigerator Model No NR BU343/2014 Gross Volume 342 ltr's In January 2015. I agree to the fact that I did not report the issue then & raising this NOW with Vijay Sales Dwarka and panasonic as a company. Issue: The Door of the refrigerator does not STOP unless you hold - Refrigerator is in balanced. It has only ONE adjustable wheel due to which any dam product of any make will be in balanced - DOOR is not opening smoothly. Reported to & When : Customer Care - 22nd May 2015 vide complaint no. R[protected] This was Discussed with Vijay Sales as well repeatedly. Complaint was attended by Panasonic representative on 23rd May but no Techinical Solution was provided - Instead the Refrigerator was MADE TO STAND ON TILES AND BRICKS to balance - the representative himself admitted that this Model is defective and it will have to rest on BRICK and TILES for ever. This was reported to Vijay sales who helped me organise another Visit - Representative was Sunil [protected] - he attended but again no resolution - repeated reminders to him to visit again and provide solution - he is absconding since then - Reported this to Manish [protected] and shared SNAPS of referigerator on What's app. He has taken 2 weeks to send someone - repeated reminders to Manish but he is not able to manage to send any one. I will now be constrained to raise this in Consumer Forum that Brand companies have a negetive Attitude towards clients - I cannot afford to spend Rs 40K on a Referigerator which at the end have to STAND on Packings.