Panasonic — refund of defective mobile handset

Address:	Pune, Maharashtra
Website:	Panasonic

I purchased panasonic p31 on amazon, the handset was slow initially & used to hang now device stopped working & is in warranty period. I contacted amazon & as per their seller's policy amazon recommended me to contact manufacturer (Panasonic).

I took the device to panasonic service center 3 times. The device was deposited for months at the service center. Till now i have submitted the mobile device 3 times to panasonic service center but problem still persists & no solution provided. Panasonic technicians is unable to fix the problem.

To make it worse the technician of panasonic divisional service center in pune used very "bad abusive language", it is highly disappointing & annoying service.

Now the device manufacturer (Panasonic) gives excuses that device is fy - 2014 manufactured product & panasonic have stopped its production /making spare parts of it & device cannot be repaired.

Device is under 1 year manufacturer warranty. Manufacturer (Panasonic service center) giving excuses, that amazon dealer/ seller had stocked defective phone. And is amazon liability ; amazon contradicts saying it is manufacturer's problem instead. As they were selling outdated device on amazon.

As the problem cannot be fixed due to manufacturing defects refund the device amount.