Panasonic — sanyo led tv model xt-43a170f

Address:

400706

I have purchased a new led smart tv (Brand: sanyo-panasonic// model xt-43a170f) from amazon.com. Initial few weeks the tv was working fine but soon there were problems with the start-up of the tv set and also there were some blue color smudges on the tv screen while in operation. A service agent attended the problem and was unable to resolve this matter and reported that he could not identify the problem as the same did not show up during his 20 minute visit. All that he did was he reset the tv settings and left; later he closed the case saying that if the problem continues we must report it again. They would change some internal parts in the tv. We made it very clear that we need a replacement of the tv as we cannot accept such a problem with a brand new tv (Only couple of months old).
Again we started facing the issue and complained to the brand and they redirected the complaint to same service team. This time the service center wants us to record the tv screen when the problem occurs and provide this as proof to them. It is very inconvenient for us to go through such a painful process whereas we have purchased this tv in good faith. Now the service center has closed our complaint saying that there is no issue and has been rectified. However no visit was made and no solution was given to us.
We have been asking continuously for replacement but we are being made to tasks like recording the blue smudge and take pictures, etc of the tv. We have also been asked to leave the tv at the service center. For them to check if there is really any problem with the tv unit. We are certain that the tv unit is either a faulty one or a refurbished one and the service center wants to change the internal components to resolve the matter.
However we do not think is right as we cannot accept that a brand new tv would require any immediate component replacement to be done in less than 6 months.