Panasonic — Split inverter ac/rky 1.0 ton

Address:

700064

Sir,
I would like to bring to your attention the fact that i have purchased an inverter ac (Split type) by panasonic from a certain outlet of great eastern trading co. Branch - 28c, narayantala west, vip road, baguiati, kolkata - 700059 on 08/04/2016 the tax invoice for which is attached as a pdf attachment along with this complaint.

My complaint regarding the same can be summarized as under:-

1) the promised delivery date as per the invoice and the verbal commitment was 08/04/2016 which was actually delivered on 11/04/2016 which might not seem a serious issue but the temperature here in kolkata has risen up to 41 degree celsius and we live on the top floor of our government accommodation and the heat is almost unbearable and more so for my old mother who is a patient suffering from many ailments.

2) the service personnel who came in for the installation were very very uncooperative and reluctant to provide the service that they were supposed to provide.To be specific they installed the ac at a very odd position and the outdoor unit in the tiny balcony that we have which is very awkward and has rendered the same inaccessible.The service personnel were in a hurry to install the ac and when my wife told them to do the job properly they retorted roughly and did not even care to make the ac operational after installation.

3) at present the ac is not working and after many failed attempts to reach their contact personnel it seems that they do not seem to bother about the issue.

Therefore i am left with no other alternative than to lodge a complaint here regarding the above mentioned issue which is very derogatory to the good will and reputation of a company like panasonic and would anticipate a quick response and remedy from the same.


Regards