[Resolved] Pantaloons Fashion & Retail — money charged for paper bag

SamikshaVarshney

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

After billing in pantaloons, the cashier asked me to buy a carry bag. I asked "is the carry bag free?", he said "no! It costs of 7 rupees". Then after the discussion i told him to include it in the bill. But after receiving the bag i found that pantaloons is doing its advertisement by printing its name on the bag. Now i want my refund and penalty charge against the retailer.

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Sep 18, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Aug 11, 2019

Updated by SamikshaVarshney Kindly give my refund for the paper bag charge pantaloons charged from me.

Verified Support

Aug 13, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Samiksha,

The extra charge for the bags is in a bid to help the environment. In our endeavor towards consumer satisfaction, we do provide them the freedom to carry their own bags, so that they are not compulsorily required to spend this amount. We hope this meets your understanding and look forward to seeing you at Pantaloons soon. In case of further queries, you can call us on our toll free customer care number[protected].

Regards,
Team - Pantaloons