Pantaloons Fashion & Retail Complaints & Reviews

I went to pantaloon aggarwal fun city mall delhi 92. I shopped around 2660 but at the time of billing counter they said you have to buy carry bag which was rs. Seven. I refused to pay that amount of carry bag. I told them i will not pay for that i will leave my shopping if you will charge for that. They said to me sir its your wish.
I just want to tell you i know you are very big brand of indian market but still i buy in fresh and brands like nike levis colour plus no one is charging carry bag amount. Just think about it. You can also talk to your outlet about this. Hope you will reply me. Its very bad for me that i left my shopping there due to this reason. But your cashier's really no worries of customer. Date 25/08/2019 at 5:15

I purchased from pantaloons today at pheonix mall lucknow. Firstly they charged me for carry bag and also they didnt even fold the clothes properly, when i opened the carry bag at home i found the clothes as i tried and gave to counter. It created wrinkles on clothes. I am a frequent buyer from pantaloons but such a bad service and loot from an authentic showroom was not expected. I also asked charging for a carry bag is illegal but still they charged me the money. Need a resolution for this.

I purchased a rangmanch kurti from pantaloons store at vasant kunj ambiance mall on 08.08.19. After wearing once i noticed a stitched on the sleeve which is looking so weird. The stitched is on the backside of the sleeve so i didn't see the stitched when i bought it. Dnt want to wear it anymore. So disappointed with the product. Kindly rectify this and do not sell such defective product going forward. I feel cheated.

I went to amb mall in hyderabad on 12 august 2019 at 6.30 pm for purchasing some women wear from rangmanch and honey product
The product i purchased were on new arrival and not on sale
Only one product was on 50% discount but all were tagged with mrp inclusive
The bill was rs 3686/-
After they add more cgst and sgst and total came upto rs 3952
Please explain me wht kind of inclusive pantaloon is selling???

I hv bought a sf brand jeans pant last month from pantaloons inorbit mall branch, wore it for two hours n few decorative items (Studds) came off from my pant. I hv returned the pant to inorbit mall, baroda branch. They have taken my complaint but no responce for 20 days. After 20 days they telling no to replace it or fix it. Why would i accept a product which is not sustainable?

After billing in pantaloons, the cashier asked me to buy a carry bag. I asked "is the carry bag free?", he said "no! It costs of 7 rupees". Then after the discussion i told him to include it in the bill. But after receiving the bag i found that pantaloons is doing its advertisement by printing its name on the bag. Now i want my refund and penalty charge against the retailer....

We brought a pair of pump shoes for one of our friend yesterday. But the shoes didn't fit her well. So we went there to exchange the shoes for another pair. Firstly the gate keeper was reluctant. Then the people of the counter began to act irritated. It was like we were asking them to give away something free.
At the time of buying we were told that goods can be exchanged within a limited time period. We were there to exchange the next day itself. The person behind the counter was so rude in his behaviour. He refused to exchange the good. And said it's price is more today. He increased the price. The good we bought was 299. Today also there was sticker on the good and it said 299. The good day was on offer. But those people refused and said price was 699. It's not about price. But the behaviour of the employees with customers, which hurt me alot. I am student of gauhati university. I go to pantaloons for shopping with my friends on all occasions. But after what happened today, i won't ever go to that place ever again and will make sure even my friends don't go. I was really disappointed with those people who sat at the counter in pantaloons, adabari around 7 in the evening on 8th of august. I hope pantaloons take actions.

Hi Myself Madhu, Purchased forever glam bags on[protected], cost INR: 1999/-. Brookefiled Mall Pantaloon stores, Bangalore
Used it for one day and the bag clip came out.visited pantaloon store on[protected] for any possible way to repair the damaged bag.
Store Manager replied as this cannot be done and cannot be exchanged and amount also will not be refunded.
Called customer care [protected] got reply as they are not responsible for this and decision made by store manager will be the final decision.

Paying INR: 1999/- for a bag and not using it even for a day.
And a store like pantaloon cannot say we are not responsible

Request you to kindly do the needful.

Brand factory, lingampally, hyderabad have taken by old clothes and given coupons on 20th july, 2019. They (Bf staff) promised that these coupons can be redeemed at any time, staff words: there is no time limit, these coupons can be redeemed only on products which have below 40% off... And they did not given any further information. I have visited brand factory on 4th aug, 2019 to redeem my coupons but staff have denied to take the coupons and said that offer has expired, we cannot take the coupons now.
I clearly said that your staff didn't told me about the offer timings/period to redeem the coupon and i informed the date and timings of my visit to bf store to check their cc footage, but their staff/manager is not ready to check the same and he said that there is no camera outside where clothes have exchanged. They cannot give wrong promises like this and loot the customers... Action has to be taken against them... They are wasting customers, time and hard earned money... I strongly recommend not to visit bf store for any purchase...

I want to return received order but due to incomplete status update i m not able to return it. Many times i contacted brand factory customer care but did not get satisfactory answer. They all told me the same statement evrytime. I ordered the product on 12th july now its 5th aug nobody came to pickup the order.
Can anybody tell how to resolve this problem.

I ordered product from brand factory online. I got product on time, but due to size fit issue i want to return the product. I registered return request for the same and also got emails regarding return request.
Return reference number is 0b5785 & bdd957
But no one comes for pickup the product. Now company representive refuse to accept the return.

On 27th July 2019, i purchase two Van Huesen t-shirts, and one of that i wear it on 30th July, in the afternoon when i return home, t Shirt got stretched out like more than 4-inch.

We went to your outlet in Borivali but staff is so rude that they completely denies to replace and said you do whatever you want to, will not replace.

I feel completely cheated by aditya birla group.
Request you to kindly do the needful.

Purchase bill & Pic of both T-Shirt attached.
(Left t-shirt stretched and right one not yet wear it.)

I have given order 91260 in July 2019. The products delivered were incomplete (They cancelled one product by their own wish as same was purchased at good discount) and some had size issued. I requested for refund of 4 products. Even after almost 20 days of my complaint/request and everytime calling for 40 min, i was assured for 3 days and so on. there is no pick up from Brand Factory till now. They say that their system is slow or sometimes they just started and no assurance. My hard earned money is stuck them for last 20 days and they are lease bothered. On email also after sending 7 reminders, nobody replies. The Customer Care is pathetic. I am planning to throw my products to the Management of future group who have cheated me. Fixed IVR is played and no representative ever attends you. Is there any body so that I can launch my complete about this. They should learn from online shopping sites like Flipkart - Amazon, etc. I am a old customer of these sites. Pls help to recover my money.
[protected]

I have purchased two pair of jeans from pantaloon when I went to the cashier for billing he asked me weather I need bag or not and said it will charge me ₹ 7 for the carry bag even after telling him about the case on bata for₹ 3 they have paid ₹9000 still say we don't know about that sir our company is taking money from the bag. Do not know why even knowing the case on bata carry bag some of the company are taking money for carry bag.
Hope to get a justice for it providing you the snapshot of the bill.

Today i went to pantaloons db mall, bhopal, i was being charged for carry bag, i have not seen any brand store charging for carry bags . On asking the billing counter they refused to give the bag in free...and was so rude to me . 95 percent brands are not charging anything for these carry bags.
This issue due be resolved in short duration of time .will be very happy to appreciate.

Today I went Pantaloon Sixmile Ghy. While billing the counter boy asked whether I want a carry bag or not than I said it's free so give me . As per the rules no retailer can charge for their addvertised carrybag. Then he givee a plain paper bag and charged me 7 rupees. While they had their customised carrybags which is free as perbrules. How can you cheat your customers, , ???

Pantaloon store in mumbai charged me extra gst during sale period. Please check the receipt attached. An item of 799 with 50% discount was sold at 418.95. When i asked the cashier explaint to me that the gst is charged on the full price of the item and not the discounted price. So gst (5%) included in 799 is rs.38. They however show the gst on discounted price in the bill which is 19.95. To me it looks like they are charging the customer more gst but they are not giving this entire gst to the govt.in this example they are saving 38 - 19.95 = 18.05 on one product. This should be reported to the right authorities.

On july 21, 2019 i purchased a shirt and a t-shirt and i have been charged rs 5/- for the shipping bag although there is a clear government notification that no retailer can charge extra charge for shopping bag.. When i enquired with the sale person he said pantaloon can charge.. My question is after having such instructions from government how can they charge extra?? R they making its customers fool??

I spent 3145 /- for my cloths in pantalloons showroom in dwarka, when i went in billing counter cashier gave me a bag which was chargable and i refused to give the charge of that bag, cashier told me that you should pay for this bag, even i told them that it was banned by the government instruction and why you are not follow the rules, he did misbehave with me he told me that this rule was made for only bata not for other... And now it totally compell me to write this complaint and i thing you should take strict step for your customer satisfaction dont try to manuplating by these thing which i never expected to your prestigious showroom.

I look forward seeing from you

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