[Resolved] Paynimo / Techprocess Payment Services — Amount debited but not credited to Muthoot gold LOAN account 3154/MSL/9231

Rajesh Kumar Deshbhratar

from Mumbai, Maharashtra

Address:	Betul, Madhya Pradesh, 460001
Website:	[email protected]

Sir,
This bring to your notice that I have transferred the amount Rs 10000 to Muthoot Finance Gold LOAN Account No.03154/MSL/9231 from IMuthoot Apps on 07.07.2017.

Transaction Seq.No. Is 408104

But the Amount got Debited of Rs.10029.50 to PUR/Techprocess Payment Se/Mumbai/Techprocess Payment Se/ Seq.No.408104 from Axis Bank account No. 50374812 but not credit the said gold account. And in the end said Error in transaction.

I kindly request you to credit the amount to my following Axis Bank Account-

Name:RAJESH KUMAR DESHBHRATAR
Bank : Axis Bank LTD.
Branch : Betul
A/c.No. [protected]
IFSC Code: UTIB0001350)
Rs. 10000/-

I am enclosing the 4 Screen Shot of Above transactions. Paynimo, Muthoot Loan, and Axis Bank debited Message.

RAJESH KUMAR DESHBHRATAR
Mobile No. [protected]
E-mail: [protected]@rediffmail.com

+3 photos

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Aug 12, 2017

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings from Techprocess.

Muthoot Txn ID: 20170707T[protected]efb25b2622
TPSL Txn ID:[protected]
Bank Ref No:[protected]
Amount: 10029.5

We have checked and found that the above mentioned transaction was reported as successful and the payment was done to Muthoot Finance Ltd on 10.07.2017.

Further, merchant has processed refund for this transaction and will be sent to the bank today. The refund credit will reflect into your bank account within 5-7 working days as per bank's tat.

Regards
Customer Service
Techprocess Payment Services Ltd (Part of Ingenico Group)