[Resolved]  Paynimo / Techprocess Payment Services — money deducted from bank account but receiver didn't get it

I'm complaining about the payment which was deducted from my bank account through techprocess [protected]@icici but the merchant(muthoot finance Ltd ) didn't received the money. I had done The payment on 18th June 2019 at 10:17am of Ruppees 2147.88. It has been 3 days today and if the interest is not paid on time than I will be charged extra. Kindly refund the money and solve the issue as early as possible. Waiting for your earliest reply.
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Jul 26, 2019
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2019
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

TPSL ID:[protected]
Bank Reference No:[protected]

Kindly note that the status for the above mentioned transaction is marked as success and the payment for the same will sent to the merchant L141162_Muthoot Finance Ltd App on[protected] and the payment is updated at their end with the ref. no: 20190618T[protected]U1190422

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
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