[Resolved]  Paynimo / Techprocess Payment Services — muthoot failed transaction and money deducted

Address:Alappuzha, Kerala, 688501

I've made an online payment of rs 8143.50 to muthoot finance ltd on 30 oct 2018 through federal bank debit card. The amount was debited from my account, but the transaction failed

I've received another message that my amount was deducted from my account and is forwarded to paynimo mutual funds

I request you guys to kindly take necessary action and refund the amount
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May 19, 2020
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2020
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Complaint comments 

Comments

Hi Steven,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (24530) in the subject line so that our team can assist you.

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