[Resolved]  Paynimo / Techprocess Payment Services — payment not received - kseb

Sirs,
I had performed 2 nos transations through tech process - payment to kerala state electricity board on 20.05.2020 for amounts rs 222.00 and rs 1399.00 (The dateils of transaction are attached herewith). This amount was not credited to kseb. The money was deducted from account.
I did a repeated trial for the amount for rs 222.00 on 27.05.2020. The result was same. I have attached screen shot for the same.
I have been paying the bills in same procedure since last 5 years but never faced problem. I did the second trial as tne last date of payement is over. I am not at my home town. So i cannot pay directly.
Please look into the matter and resolve the issue at the earliest.

Regards
Manoj b
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Aug 5, 2021
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2020
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd
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