PaySense — Deducted Extra Payment

My Loan number is [protected]
Paysense showing every month penal charges but I this time, its deducted extra payment from my account, I did paid every month as per Paysense payment date

I did complain paysense but no Reply, I am lost my Credit score, due to bad service
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PaySense customer support has been notified about the posted complaint.
Jul 08, 2020
Updated by Sujeet
Added bank screenshot, in which show extra amount deducted

Complaint comments 

Comments

Hello!

Sincere apologies for the inconvenience caused to you.

We have raised the issue with the concerned team & the additional amount paid by you will be refunded to you in 7 to 8 working days. Also, our team is working to rectify the issue so that you do not see any penal charges.

Please be assured, this will not impact your CIBIL. In case if you see any discrepancy in the report, please share the updated CIBIL report with us on [protected]@gopaysense.com so that we can look into the same.

Once again apologies for the inconvenience. Please feel free to contact our support team in case of any concerns.

Regards,
Team PaySense

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