[Resolved]  PaySense — deducting 5 rupees everyday for late payment

Address:Hyderabad, Telangana, 500049
Website:www.gopaysense.com

Hi there,
I have taken a loan from paysense. I've paid the first emi manually since auto nach was not done properly by my bank. But everyday when i check the paysense app, it shows that i should pay a penal charges of 5 rupees everyday. I've emailed them but no response. I've never missed any emi payments from any vendor ever because its not right or ethical. I loved the idea of paysense and how fast it works but i shouldn't be charged for penalty if i paid everything on time right? Also, if this get sorted, i would still have a trust on the company. Things like this happen but i don't want it to affect my cibil. Please help me on this.

My contact number is: [protected]
Was this information helpful?
No (0)
Yes (0)
Oct 14, 2019
Complaint marked as Resolved 
The company has fixed this and mentioned in an email that it was due to technical issue.
Complaint comments 

Comments

Hi Rohan,

Sincere apologies for the inconvenience caused. I have escalated your case to the concerned team be rest assured they will look into this and help you at the earliest. If you have any further queries or concerns then please feel free to reply back to the same email sent from support.

Regards,
Team Paysense
Rohan Vaddiparty's [Complaint's author] reply, Sep 30, 2019
Hi, Still no update on this from your Team. I'm still forced to pay 150 per day now. Someone fix this at the earliest. This is totally unacceptable.
HI Team

I took loan from paysense for 15 EMI's and i paid 10 EMI's. Due to salary account changes and job change i am delayed by two EMI's

But these people calling to old people in our family and blackmailing them and using un-parliamentary language

Please take care of these people

Her number is [protected]

Thanks
Shankar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PaySense
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    578
    Pending
    11
    Resolved
    137
    PaySense Address
    Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, Maharashtra, India - 400054
    View all PaySense contact information