PaySense — emi paid by auto debited but penalty charges are added..

Ketan Barapatre

from Mumbai, Maharashtra

Address:

Hirawadi road, Bapunagar, Ahmedabad, Gujarat

Hello sir my name is ketan and my loan id is SL2412060.
My EMi amount is successfully auto debited on 3rd august 2019 from my account.

Now 2nd September showing that penal charges of 131 rs. was added to the total due amount.penal charges increases every day.
after next day on 3rd September showing that panel charges of 236 rs. was added to the total due amount.penal charges increases every day.
so i m paying 236 rs.on 3rd September by netbanking because it is increses every day.

Can you specify already EMI's Moneys are available in account before Due date and Your team auto debited EMI'S on 3rd Date from my account So why penalty charges are added ???

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Comments

gopaysense

from Mumbai, Maharashtra

Hi KETAN,

Sincere apologies for the inconvenience caused, As we can see that your payments has been timely updated and the pre emi which was pending you have already paid it. So request you to avoid the penal charges.

Regards,
Team Paysense

joshin alex

from Bengaluru, Karnataka

Team do not respond to the email, they do not read email and send standard templates, I said I have paid the EMI for August and they have not updated in App and for the current month they have charged me with overdue and it has affected my cibil

No one is bothering to reply to email not call from paysense